Jonas Harbo Rylund

Experience

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  TDC

  Aug 2010 - Jan 2011

  Technical support

  ISP and network/router support for small business accounts

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  IBM

  Nov 2011 - Jan 2013

  End2end representative for Danske Bank at IBM

  Responsible for performance measuring of the account towards both internal management and the client. Process improvements both internally and externally as well as defect prevention.Other areas of responsibility includes: - Subject matter expert in VPN, Network drives, Microsoft products. - Trainer of new hires in all systems on the helpdesk. - Quality advocate performing documentation checks and live call monitoring to develop each agent's skills in areas of customer service skills, call ownership etc. Show less

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  Dell

  Jan 2013 - Dec 2014

  Senior analyst in servers, storage and network

  Troubleshooting and error correction for Dells nordic based customers.Focus on servers, storage and network. Assisting with Dells products, poweredge, powervault, powerconnect and much more.Assisting accross all OS platforms and virtualization environments.

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  Cetrea A/S

  Dec 2014 - Sept 2018

  System Administration and Support

  Installing, supporting, configuring and administrating Cetreas software solutions in Linux Redhat/CentOS and MsSQL environments.Scripting in Linux bash, shell, powershell and sql.Monitoring performance and error correction in production critical environments.Building server test environments and testing new solutions.Utilizing ITIL procedures2nd level support for users and clients system administrators.Managing and setting up Amazon Cloud (AWS)Administrating VMware environmentsTroubleshooting and error correcting software solutionsSetting up and supporting business intelligence solution for Danish hospitalsHandling customer meetings with topics such as performance rapports and new release contentTraining support personnel around the world. Show less

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  Philips

  Oct 2018 - now

  • Leading the RI S&SD Implementation Technical Consulting team of app. 15 headcount, which is responsible to provide technical consultancy services RI solutions within North Europe.• Validate solution design to fit customers technical requirements and needs during presales phase for high complex implementations of Philips RI solutions within North Europe• Educating and coaching the team and sales resources in radiology Informatics Solutions (Vue PACS, Vue RIS etc.) and supporting methodology development within this area.• Working on issues where analysis of situations or data requires an in-depth knowledge of technical objectives.• Implementing strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.• Develop strategic working relationships and provide guidance to C-level customer leaders• Ensures successful technical adoption of Philips RI solutions in customer environments• Serves in a consultative role with the customer throughout sales, implementation & adoption to provide for a smooth, effective and successful implementation of Philips RI solutions• Advise solution architects during solution design and/or scoping in the sales phase• Providing technical consultancy services to high complex projects within North Europe• Ensures proper testing of the system and establishes a comprehensive technical administration training to provide for a transition of the solution to the customer• Working on complex issues where analysis of situations or data requires an in-depth knowledge of technical objectives Show less

  • Implementation Technical Consulting Lead North Europe

    Oct 2024 - now

  • Technical Manager

    Jun 2023 - Oct 2024

  • Services Operations Manager / Customer Success Manager

    Nov 2020 - May 2023

  • Technical Implementation Specialist Team Lead

    Oct 2018 - Nov 2020