Santosh Pawar

Experience

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  CMS COMPUTERS Ltd

  Dec 2004 - Dec 2005

  Customer Engineer

  Provide technical support and work on customer issues to be resolved in time as per SLA.Create, Test and modify various data flows and programs to meet customer requirements.Installation and Configuration of different software upgrade services, vpn clients, authentication, policies and patches.Timely Escalation of the problem calls for speedy resolution.Develop Process flow charts, HLD and LLD documentations.Understand the current design codes and provide enhancement as per requirements for various end user software applications.Troubleshooting issues rising within custom developed programs and applications installed.Troubleshooting and maintaining network devices, printers, laptops, desktops and third party applications.Perform Asset management at customer site.Filling out Call report timely basis for each visit made to attend the call.Installing & configuring Avaya and Cisco voice Software. Show less

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  InKnowTech Pvt Ltd.

  Dec 2005 - Jan 2007

  Member Technical

  Provide Technical support on behalf of leading UK based leading service provider to its Enterprise customers and work on their issues as per SLA timeline.Configure and troubleshooting of Cisco Routers, Distribution layer switches Access layer switches and IP Phones.Handle Premium Customers for timely delivery of solutions, problem resolution and timely escalation of cases to higher level if required.Perform Network Monitoring and software application maintenance for customer network.Handling the infrastructure and also attending day-to-day calls related to various customer software and technical design solutions. Maintain and Perform Cable Structuring and Designing for Data Centre.Coordination with UK/EMEA counterpart for pending issues using Escalation process.Develop scripts for different IT requirements during technical solution design phase. Perform Network Monitoring, Software maintenance, up gradation and development.Single point of contact for all IT issues with customer’s IT infrastructure.Provide technical program support for third party Software applications like Witness Contact viewer and Web-view for end user call monitoring and programming.Understand the current Network & Application program design and provide enhancement as per requirements for various end user software network application.Coordinate with Service provider for network link issues.Track Performance monitoring for network elements using Net watch viewer and MRTG.Backup client & Software agent Installation, Configuration and Up gradation on Windows environment.Configuring Cisco distribution layer switches, VLANS, VTP, and trunk with encapsulation.Provide system support to end users and trouble shoot issues rising within custom developed programs and applications installed.Prepare flow charts for technical design solutions and Operating procedures. Show less

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  Wipro Limited

  Jan 2007 - now

  As a part of one of leading Banks, ANZ,Group Technology, (contracting role), responsible for Delivery of various Infrastructure upgrade initiatives involving Builds, Testing, Implementations and managing non-prod environments. Also, responsible for Managing Technical delivery of infrastructure upgrade /Transformation projects. (Database, Application & Network).Playing a role of Scrum Master with Enterprise Risk Tech Services area, delivering various Infra upgrade projects such as Database Upgrade, Application Upgrade & Containerisation (Experian Power Curve components involving Pods build, CICD Automation, Linux upgrade) and Environment Management (Dev, ST, SIT, PnV, UAT & Simulation Non-Prod env build, Test etc.)Responsible for Project Management of large business transformations, systems integration and managed services projects with direct responsibility for Project Finance, Stakeholder Management, Project Scoping, Change Requests and Customer Communication, Project Delivery and quality, people management, staff training and development.Working with different resolver groups effectively and ensure areas of complexity are understood and investigated appropriately to review opportunities, blockers, problems and issues that arise during Build, Implement & Testing.Perform review, analysis & evaluation on systems & user needs for planned projects based on the business plans & set up the overall project governance. (SPRINT planning, EPICs, backlogs, blockers, JIRA, KANBAN etc)Identify the completion conditions for which the project will be handed over to the “Business as Usual”Define business objectives into customer journeys and value streams. Show less As a part of Aggregation Engineering Team of Telstra (contracting role), responsible for Delivery of Network designs, Solutions, Validations, Testing, Implementation and developing Method of Procedures for Production deployment, Solution Design documents along with various network solution deliverables for IPMAN & IPWAN projects within the aggregation networks of DSL & Mobiles backhaul and Ethernet Evolution services.Develop Method of Procedures and Change Implementation Plans for various Technical solutions during Design & Implementation phase with high quality standards. Provide technical solutions, Feasibility Study, Impact analysis, review designs and Risk Analysis. Assess and recommending improvements to existing design solutions and integrated hardware, software, communications and procedures: design migration strategies, restoration procedures and new features implementation work. Reproduced faults in Telstra labs, worked with Cisco TAC and BU to find RCA, workarounds, mitigation options. Analyzing, developing, interpreting and evaluating complex system design and network architecture specifications, data models and diagrams in the development, configuration and integration of operating processes, includes Cisco Network Services Orchestration platform. Closely work with resolver groups for Design validation and integration testing. Participate in various Test and Deployment stages e.g. FIT, NLIOT, SIT, UAT, OATs and FAR/GAR. Experience in writing test plans, working with Defects, debugging tools, traffic interruption, build topologies in different testing environments for DSL, Ethernet & Mobiles technologies. Perform Troubleshooting devices from multiple Cisco and Juniper products with excellent product and platform knowledge of Cisco, Alcatel, Tellabs MSE, Ericsson, MRV and Juniper etc. Proof of concept design and validations and review for new future deployments and mitigations. Show less NETWORK OPERATIONS MANAGER, TELSTRA CUSTOMER, INDIA (JAN 2012 – NOV 2014): As a part of offshore delivery centre for Telstra, I was leading team of 40+ Engineers and responsible for Delivery of Network Operations Centre (NOC), Managed Service Operations (Cisco IPT, NICE, Variant) & Contact Center Operations (Genesys) functions. Lead the Telstra Premium Customer NOC team as Network Manager for Telstra’s Premium Customers (Qantas, Westpac and Commonwealth Banks). Successfully managing Network related issues for Command center, Proactive approach for Minimal network downtime as per SLA’s: Resolve highly complex problems and compatibility issues: Scope of work involved Incident Management (L1&L2) & Service Request Fulfillment and Change Management, Enterprise networks, Network (Data & Voice). Closely collaborated with Account and Engineering teams globally: Delivery of Advanced Services programs to major accounts. Provide consultative support in optimization/operation of networks. Responsible for status reporting, client communication & coordinating with the project management team for timely completion and quality maintenance of projects.Responsible for streamlining work processes in various teams that include quality control, human resource, communication management and design. Received 100% CSAT rating for all Projects Transitions as well as Offshore Delivery. OPERATIONS LEAD, BRITISH TELECOM CUSTOMER, INDIA (JAN 2007 – JAN 2012):As a part of offshore Delivery center for BT, I was leading a team of 16 engineers and Responsible for Service commissioning & Assurance functions. Instrumental in maintaining and providing support for all the network related operations for BT’s Customers (Thompson & Reuters) and over 45 BT’s client across UK, EMEA, US and APAC. Co-coordinating with Telecommunication providers like ATT, Verizon, MCI, SBC etc. for rectifying network outages: Preparation and review for monthly and weekly project delivery metrics and Issue tracker. Show less

  • Project Manager

    Jun 2019 - now

  • Principal Consultant

    Nov 2014 - Jun 2019

  • Project Manager

    Jan 2007 - Nov 2014