Joshua H.

Experience

• 

  US Army

  Feb 2016 - Dec 2019

  ● Led a Light-Infantry Company as the Executive Officer, operations supervisor, and supply section manager for a company consisting of 120 personnel and 2-5 vehicles● Primary logistical coordinator for all supplies, ammunition, and resources required for daily operations, training, and ranges; planned and supervised all required equipment transfers; responsible for accountability and maintenance of over 1,500 pieces of organizational property● Selected as the primary manager of range operations for marksmanship qualification and weapons familiarization at the battalion level, which included maintaining accountability, organization, and distribution of all munitions for multiple weapon systems simultaneously Show less ● Responsible for the health, welfare, security, safety, discipline, morale, accountability, tactical proficiency, and esprit de corps of approximately 50 personnel and maintained over $20 million worth of property and equipment as the Platoon Leader● Assigned to heavy weapons company with minimal formal training—quickly achieved strong proficiency through dedicated self-study and on-the-job-learning; ● Activated for Hurricane Harvey emergency rescue and relief operations; led and managed a team consisting of 10 personnel and 4 high-water transportation vehicles in an effort to provide emergency evacuation for locals and afford law enforcement freedom of movement Show less

  • Logistics Manager

    Nov 2018 - Dec 2019

  • Operations Manager

    Feb 2016 - Oct 2018
• 

  Allied Universal

  Mar 2018 - Sept 2019

  ● Served as an Account Manager for a higher education account ● Directly responsible for approximately 5,000 total hours per week in a higher education, healthcare, and residential environment● Coordinated with various university departments, including the University Police Department, University Medical Center, Housing and Residence Life, Dining Services, Campus Services, Facilities, the Elmwood campus, Athletics Department, and the University Emergency Preparedness & Response● Served as the hiring manager for the entire account, which consisted of Residence Hall posts, Bike Patrols, Hospital security, Library posts, Dining Facility posts, Athletic events, and various special requests● Scheduled and coordinated training for security personnel in cooperation with the University Police Department● Conducted internal investigations into employee misconduct (including theft of property, policy violation, safety infractions), gathered facts and statements, and issued out disciplinary action● Developed, informed, and enforced company policies/procedures to ensure safety and security objectives were met. Submitted awards for outstanding employee safety performance● Submitted recommendations on security matters to the Senior Account Manager and various university departments● Overall daily responsibilities included: hiring/disciplinary/scheduling/payroll/training/client relations/implementing physical and personnel security systems Show less

  • Account Manager

    Oct 2018 - Sept 2019

  • Shift Supervisor

    Mar 2018 - Oct 2018
• 

  Amazon

  May 2020 - now

  ● Risk Analysis Product Development – Built and developed site-level Peak and Prime Readiness documents through stakeholder collaboration. Analyzed performance metrics, generated future projections based on historical trends, and developed risk assessments across multiple areas, including safety risks, capacity risks, attrition/retention risks, structural risks, and operational risks.● Project Manager – Selected ahead of 331 Lean graduates as the Point of Improvement Champion for the South Super Region following rigorous development of station project. Worked directly with upper level management and project management stakeholders to determine and develop scalability. o Project recognized as the “Best Station-Level Kaizen in the South Super Region” for Q1 2023 o Directly impacted staging capacity (60% increase), productivity (12% improvement pre-project vs. post-project), cost performance (8.78% reduction in wasted time per route & 12.66% reduction for picklists), and safety (site had zero safety incidents in process across Q1; site safety scores improved 4% above network benchmark during project).● Develop the Best – Assigned to support a team with significant opportunity for improvement. Implemented controls, leveraged tracking mechanisms, and created structured development plans for direct reports. o Both direct reports saw safety scores improve by 30%+ to their highest scores YTD; leadership behavior scores improved 24% MoM average to individual bests YTD. o Both direct reports achieved career bests in performance and have received promotions following consistent improvements throughout Q4 2022 – Q2 2023. Show less ● Diversity, Equity, Inclusion Initiatives – established the first AMZL Warriors Chapter for the MD, D.C.,and NOVA regions. Directly oversaw recruitment and growth QoQ throughout the DMV. ProvidedVeterans, Spouses, and Allies support through AG activities and volunteer opportunities on the regional &national level. Developed relationships with local and national non-profits o In the spirit of DEI & volunteerism, AMZL DMV Chapter earned an award as 1 of 55 Outstanding Chapters world-wide as recognized by the Global Military Affairs Board o Created, and distributed marketing campaigns/newsletters to promote volunteerism in the community and highlight events● Regional Project Manager - Currently leading all Gemba Compliance efforts in the DC Metro Region with a focus on developing best practices, validation of metrics, and data analytics. DC Metro Region (9 sites) led the South Super Region (94 sites) in compliance for Q1 2022 – present. [Project Manager Q1 – present] o In Q1 2022, drove an average 5% improvement in compliance WoW, from the first measured week in WK9, scoring 71% average attendance to the WK13 score of 89%—a 25% improvement over 5 weeks and an avg. attendance of 80%. In Q2 2022, DC Metro averaged 90% attendance through WK23—a 10% improvement over Q1 and 9% improvement WoW.● KPI and Compliance Objectives – Supported sites across multiple regions to meet and exceedbenchmark metric goals. Directly owned project to improve site failing to achieve KPI goal. In WK12022, site scored a 31.16% on a goal of 60% in compliance, struggling to improve through WK4 inwhich site scored a 36.36%. In the first week on assignment, site improved to a 52.70% in WK5—a44.94% improvement. By the end of assignment, project success was highlighted by a final WK9 scoreof 70.78%—a 127% improvement from WK1 2022 and 10.78% above the regional goal at the time.. Show less

  • Operations Manager

    Oct 2022 - now

  • Logistics Manager

    May 2020 - Sept 2022