Jennifer Glenn

Experience

• 

  Texas State University

  Jan 2011 - Oct 2014

  o Modify, analyze, and solve computer issues for personnel within the officeo Utilize software to decrypt and encrypt confidential datao Enter high volumes of data and maintain databases used daily by office staff o Provide customer satisfaction within the Meningitis verification process o Identify and troubleshot computer problems for faxing and uploading Doctors’ noteso Supervise documentation verification process of approximately 150 students per day o Help launch Peer Mentor program including recruiting students to participate, teaching University Seminar alongside professors, and garnering University wide support for the new initiative and programo Support 40 students academically, mentally, and socially throughout their Freshman yearo Design and provide monthly academic events and posters promoting student involvement o Entered large volume of data daily with accuracy o Answered phone calls and resolved customer’s conflicts o Managed multiple office tasks while continuing to work on time sensitive information o Collaborate with other chairs to schedule 40 Orientation Leaders for two-day long sessions all summero Pinpoint and handle scheduling and morning conflicts within each session to ensure fluidity o Manage morning Check-in to maintain coverage for150-300 students passing through each session o Utilize University knowledge to garner enthusiasm out of New Studentso Provide campus tours, answer questions, and give presentation on University traditions and traits

  • Undergraduate Admissions Office - System Support Specialist

    Aug 2014 - Oct 2014

  • Undergraduate Admissions Office - Customer Service/Documentation Verification

    May 2014 - Aug 2014

  • PACE - Peer Mentor

    Aug 2012 - May 2014

  • New Student Orientation - Data Entry

    May 2013 - Aug 2013

  • Check-In Chair/Orientation Leader

    Jan 2011 - Jan 2013
• 

  Dell

  Oct 2014 - Sept 2015

  Inside Sales Account Manager

  o Assist client base with the planning and rolling out of their IT strategyo Grow, develop, and manage key relationships within account seto Keep all information relating to sales tickets, and inbound & outbound calls in Salesforce up to dateo Promote Dell features and functionality via Dell training and webinars

• 

  Modis

  Sept 2015 - Jan 2016

  Resource Development Manager

  o Utilize proprietary database to help connect candidates to clientso Work with the Sales team, management and fellow recruiters to build positive relationshipso Call potential employees, review applications, and interview candidates to make placements o Maintain relationship with candidates on assignment at client sites to ensure satisfaction from all parties

• 

  Doida Law Group LLC

  Apr 2016 - Aug 2017

  Intake Specialist/Marketing Assistant

  o Manage and transition Clients into the Firm by collecting detailed information and opening matters in billing, matter, and document management systemso Maintain Attorneys' calendar by planning and scheduling conferences, travel, calls, or meetingso Perform miscellaneous office duties including preparing mailings, utilizing filing and retrieval systems, and welcoming visitorso Oversee Administrative, Clerical, and Legal Projects to meet timelines or exceed expectationso Assist in developing, creating content, and designing Marketing strategy Show less

• 

  University of Colorado Boulder

  Aug 2017 - now

  Hire, supervise, train and evaluate two full-time professional staff and 2 part-time temp staffLeverage key metrics to create, track, and refine an annual recruitment plan across the transfer teamCoordinate and maintain a database of recruitment efforts in Slate including creating templates, forms, events, etc. Facilitate and oversee transfer events planning both on and off campus Liaise with and coordinate recruitment activities for a slate of internal CU constituentsEffectively analyze data, build constituent relationships and work to adapt existing policies and practices to meet the needs of various groupsContinue established Assistant Director responsibilities Show less o Hire, supervise, train and evaluate two full-time professional staff o Establish and maintain processes to ensure transfer student population growth including accelerated admission pathways, updated file reading, and social media marketingo Make recommendations based on knowledge of best practices for the development and implementation of transfer student initiatives and outreach to meet strategic enrollment goalso Lead team in planning and executing of recruitment schedules, confirmation/matriculation events, and new initiatives including but not limited to texting campaigns, student visit days, and Instagram Liveso Serve or take leadership role in internal and external committees promoting transfer student success o Continue established admission counselor responsibilities Show less o Lead, supervise, and train student interno Build a recruitment schedule and strategy for Colorado community colleges and out-of-state territorieso Represent CU Boulder to a range of constituents at recruitment events including fairs, table visits, and individual student meetingso Review and render admissions decisions on undergraduate applications o Serve as project lead on several projects including optimizing Slate for transfer team success, creating an Outstanding Community College Educator Award, and creating First Generation Student Day o Responsible for developing and continuing relationships at local and regional community colleges o Lead, develop, and manage a financial futures project to hire an additional Transfer Admission Counselor. This includes creating a budget, tracking KPIs, and hiring the new position. o Maintain queries and appeals regarding scholarships, decisions, and major changes Show less

  • Senior Assistant Director Transfer Admissions

    Sept 2022 - now

  • Assistant Director Transfer Admissions

    Aug 2019 - Sept 2022

  • Transfer Admission Counselor

    Aug 2017 - Aug 2019