Experience

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  Greek army

  Sept 2009 - Jun 2010

  Corporal duties at the greek signal corps/34 greek brigade

  Network management, supporting hardware – software and automation.Manages communications and information systems support for the command at the Greek Signal Corps.

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  Systems sunlight s.a.

  May 2011 - Apr 2013

  Project engineer, submarine propulsion batteries

  Leading teams worldwide to fulfill service level agreements (Product Commissioning, Troubleshooting, Support) for Submarine Propulsion Batteries. Compliance with warranty and contractual obligations. Internal quality control of the final product (FATs).

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  Roche

  Apr 2013 - now

  Roche Diagnostics GermanyDeveloping and driving a global strategy, including pre/post-launch activities and training of affiliates and HCPs.- Leading a team of global product managers and product experts.- Coordinate communication messages & actions across global teams, country-specific messages, and external messages.- Responsible and accountable for product(s) from development to launch preparation, launch execution, on-market support, and obsolescence.- Managing existing and prospect development and commercial partnerships- Lead from a SAFe (Scaled Agile Framework) PM role in continuously delivering program innovations and improvements meeting customer and business needs.- Responsible for on-market product performance, market share, retention, complaints about quality issues, and guidance to affiliates.- Led budget planning activities and reallocating resources to secure the fulfillment of product-related development activities.- Supporting the Leadership Team, including business review meetings, resource management, and developing market area knowledge. Show less Roche Diagnostics Deutschland Professional DiagnosticsRegional Customer Support Center (D.A.CH, BE, NL, TR & GR): Translate the global Customer Care strategy into actionable measures, align with the Cluster Head and GMs / Country Managers,- Led and coached a team of 7 customer care agents, KPIs design,- Drive multi-contact channel deployment (email, chat, web, phone …, etc.) and support the digital transformation, ensuring a continuous increase in productivity and quality of the services provided.- Onboarding of new Team members Show less

  • International Product Manager

    Sept 2018 - now

  • Marketing Head CH-AT (assignment)

    Oct 2021 - Oct 2022

  • Customer Care Operations Lead

    Mar 2017 - Sept 2018

  • Product Specialist

    Apr 2013 - Mar 2017