Allan Braga

Experience

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  Oi

  May 2008 - Dec 2009

  Atendente de Suporte Técnico (Help Desk)

  • Configurar modem's diversos, prestar suporte aos usuários do provedores e atendimento via fone e chat.

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  Banco do Brasil

  Jan 2012 - Nov 2012

  Estagiário

  - Desenvolver scripts em Visual Basic (VB) contribuindo com a automatização das rotinas e atividades;- Desenvolver scripts em SQL e Excel, contribuindo com insights para a tomada de decisão gerencial; - Atuar nos processos de suporte aos usuários, envolvendo configuração de hardware e software;

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  Agir

  Nov 2012 - Mar 2021

  Lead the technical operation of IT (16 people) by executing projects and ITSM tools;Execute hospital technology projects through system implementation, development of monitoring reports, and exploration of new solutions;Structure the IT department by defining monitored SLAs through the GLPI tool, contributing to increased agility in handling, availability, and improved user experience;Implement managerial reports through the Tableau BI tool, providing data-driven insights;Coordinate the implementation of 95% of the SoulMV ERP modules in the productive, administrative, and support areas of the healthcare sector, reducing paper usage by 30% after this process;Create IT department KPIs, contributing to continuous improvement and evolution of the department using management frameworks: ITIL and COBIT. Show less

  • IT Supervisor

    Jun 2019 - Mar 2021

  • Analista de TI

    Oct 2014 - Jun 2019

  • Analista de Suporte

    Nov 2012 - Oct 2014
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  TIVIT

  Mar 2021 - Oct 2021

  IT Coordinator

  Manage risks and vulnerabilities in the IT infrastructure through the business continuity plan (BCP) and technology and procedure/norm updates;Support technology transfer processes and manage contracts with a budget of approximately R$1.5 million;Coordinate the IT operation (including the main data center and plant data centers) through incident handling (ServiceNow), automation, and alarm analysis (Zabbix);Execute and coordinate infrastructure projects supporting business solutions, utilizing infrastructure architecture roadmaps. Show less

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  AGIR

  Nov 2021 - Nov 2022

  Head of Projects and IT

  Lead the Project (4 people) and Information Technology (12 people) teams, promoting the delivery of projects and strategic initiatives for the company, with a focus on digital transformation and process automation;Monitor and oversee projects using agile frameworks (SCRUM, Design Thinking, Kanban, and Lean) or waterfall, contributing to user experience (UX) and reducing delivery time;Support initiatives to strengthen Information Security in compliance with LGPD, through training plans and capacity-building for employees (over 500 employees trained);Create a business continuity plan (BCP) as well as system audit processes and information security, contributing to the governance and improvement of IT processes;Lead the development and exploration of new systems aimed at reducing operational gaps in the organization and improving process agility. Show less

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  GO Health Consultancy

  Nov 2022 - Jun 2024

  IT Manager

  Lead the implementation of new technologies and processes, involving a team of 25 people collaborating on product and service innovation (Laboratory System), automation (chatbot), and operational efficiency improvement;Manage projects for the deployment and consolidation of systems, promoting a 30% reduction in manual processes;Oversee and implement IT projects and systems of medium and high complexity in the healthcare sector (HIS, PACS, and ERPs);Manage a high-performance team through goal management tools, KPIs, and OKRs;Create and develop managerial reports in Power BI and Tableau (using SQL), contributing to the company's decision-making processes. Show less

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  VICAT

  Mar 2024 - now

  IT Project Manager

  • Monitorar o progresso das entregas, qualidade, identificando proativamente riscos, problemas e escalonamento conforme necessário com liderança apropriada;• Garantir que os padrões e controles do processo de entrega do Cliente sejam atendidos;Seguir o processo de gerenciamento de liberação do Cliente para agendar e gerenciar liberações de código;• Criar e manter os planos de projeto; inclui orçamento e previsão, provisões, mapeamento de faturas e garantia de que os recursos tenham intervalos de rastreamento de tempo apropriados configurados para faturar o tempo.• Realizar parceria com gerentes de recursos funcionais para garantir que os esforços de trabalho sejam efetivamente financiados;• Gerenciar a documentação do projeto seguindo os padrões do Cliente (ou seja, Acordo de Trabalho da Equipe, Documentação Detalhada do Projeto, Plano de Teste e Resultados, Relatórios de Status, Riscos, Problemas, Decisões);• Prover liderança servidora, facilitando o processo ágil e garantindo que os resultados comerciais sejam alcançados de forma eficiente;• Atuar em projetos de Tecnologia da Informação de escopo global em parceria com outros países do grupo.• Acompanhar atividades e andamento do projeto de conversão / migração SAP ECC para S/4Hana com o uso da metologia SAP Activate. Show less