Lisa Brooks

Experience

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  AT&T Broadband

  Feb 1997 - Nov 2001

  Senior Account Executive - Business Services Group

  Solely responsible for securing all multi-tenant Commercial Right of Entry Agreements in the region• Exceeded sales goals by 20%• Generating and developing leads, I created a Business Case to identify if extending cable plant to the commercial property was a good business decision.• Negotiated with building owners and their property managers to overcome objections and execute Agreements.• Worked with all engineering groups to ensure projects are built to building owner’s satisfaction Show less

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  Comcast Cable

  Apr 2010 - Nov 2014

  Managed Property Representative

  Direct Sales - Consistently out-performed colleagues in selling Cable TV, Internet, and Telephone service to residents of apartment communities and assisted living centers. Increased penetration in assigned territory while simultaneously identifying untapped communities to expand sales opportunities.• RANKED IN TOP 5% OF NATIONAL SALES FORCE• Awarded President’s Club twice in four years (2012, 2013)• Consistently exceeded sales goals by 20% – 30%• Business to Business (B2B) sales relationships resulted in Business to Customer (B2C) sales• Sales activity included 25 property visits and 200 cold calls per week• Outstanding customer satisfaction resulted in a strong referral base• Created territory management plan which increased efficiency and gave more time for sales Show less

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  Sabbatical

  Nov 2014 - Oct 2015

  Captain

  Achieved life goal of cruising the California coast aboard 40 foot sailboat.

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  Comcast Business

  Apr 2016 - now

  • Manage a portfolio of 100+ accounts, billing $4.3M annually• Utilize genuine interest, active listening, and problem-solving skills to gain trust and drive sales.• Develop strong customer relationships resulting in revenue growth and retention.• Proactively and consistently engage customers to understand the changing businessneeds to identify upselling/cross sell opportunities.• Position and sell Advanced Voice/UCaaS, SD-WAN, SASE, and Network Connectivity to C-level and Executive level personnel. Show less Achievements:2023 On track for 140% to quota2022 142% to quota2021 145% to quota2020 135% to quota• Awarded Emerald Club 23 out of 42 months for exceeding 130% or more of sales quotaResponsible for managing customer base by retaining and growing revenue within portfolio of accounts • Reduced churn• Managed portfolio of accounts 200 accounts, billing $3M annually• Genuine interest, active listening, and staying focused on solving a customer problem, has helped me gain trust and win sales.- Renew customer contracts to protect and grow existing revenue streams.- Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, SD-WAN, and SASE products.- Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.- Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.- Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.- Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.- Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.see less Show less Through consultative selling I guide companies to the best internet, phone and tv solution to meet their telecommunication goals.• Ranked as a Top Performer in 2018 at 120% of goal• Awarded Emerald Club for exceeding 130% or more of sales quota (October 2018, August 2018, July 2018, May 2018, April 2018, October 2017, April 2017, October 2016)• Exceeded sales revenue goals 29 of 35 months in position • Generate new business sales that meet or exceed sales goals• Advanced Voice Certificate – Hosted VoIP, June 2016 Show less

  • Enterprise Account Manager

    May 2024 - now

  • Comcast Business Global Account Manager

    Jun 2023 - May 2024

  • Enterprise Account Manager

    Dec 2019 - Jun 2023

  • Business Account Executive

    Apr 2016 - Dec 2019