Experience

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  U.s. coast guard

  Apr 1991 - Apr 1999

  Navigator, law enforcement, waterway management

  US Air Force Achievement Medal* Awarded for exemplary work performance on board USCG Cutter Tamaroa in October of 1991. The event was depicted in Sebastian Junger’s novel and film, The Perfect Storm.

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  Merrill's marine terminal

  Sept 2000 - Sept 2001

  Administrative supervisor
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  Irving oil

  Jan 2002 - Jan 2014

  Managed 1.2 million barrels of distillate and gasoline inventories stored at company owned and operated deep water marine terminals. Directed vessel logistics into company marine terminals involving the communicating vessel cargoes and delivery windows to Supply and Shipping teams to meet customer volume demands, avoid terminal run outs or containment issues and insure alignment with company inventory strategies. Served as Customs Liaison, responsible for accurate processing of Customs documentation for vessel cargoes. Show less

  • Manager, Demand Planning for US and Canada

    Apr 2008 - Jan 2014

  • Demand Planner

    Jun 2004 - Apr 2008

  • U. S. Petroleum Supply Coordinator

    Jan 2002 - Jun 2004
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  Healthcare solutions team

  Aug 2015 - Oct 2019

  Health benefits broker

  A licensed Healthcare Insurance Broker in ME, PA, NC, SC, GA, FL, TX, UT and AZ. Utilize expertise, positive attitude, passion and trustworthiness to guide and advise clients through the process of acquiring health insurance. Place people in the best healthcare product mix based on needs, budget, medical situation and asset portfolio. Prospect and qualify clients daily via phone and face to face discussions. An expert in Major Medical (on and off exchange), Affordable Care Act, Dental, Vision, Life and Short Term Medical Insurances which enables the best possible outcome for individual, self-employed and group clients. Show less

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  Benefitfocus

  Oct 2019 - May 2020

  Account general manager, broker

  The Account General Manager (AGM) has full accountability for the growth and management of the firm’s most strategic client partnerships (consulting/broker relationships, carrier partnerships, and/or marquis employer relationships) in a complex and rapidly changing technology and healthcare environment. The AGM provides continuity and ensures a seamless experience spanning all stages of a client’s relationship - from sales through ongoing service. The AGM role requires a strong understanding of benefits administration, carrier sales channels (brokers/consultants), carrier and employer operational processes, technology (particularly SaaS), business process outsourcing and strategic planning. The AGM is an extension of his/her client’s team, providing both operational and thought leadership. Strong analytical, financial, and relationship management skills are critical. High energy and the ability to navigate organizational and operational complexity are key, as is the ability to lead via influence - both internally and externally. The AGM is responsible for delivering against all key metrics for assigned relationships: client satisfaction (as measured by NPS), retention, revenue growth, and profitability. Show less

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  Bluecross blueshield of south carolina

  Jan 2021 - now

  Provider contracting manager, dental network