Kevin Key

Experience

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  Uber / Lyft

  Mar 2018 - now

  Independent Contractor - Ride-Share

  • Provided excellent customer service and maintained a 5-star rating for passenger experience. • Demonstrated strong time management and route optimization skills.

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  GoHealth

  Aug 2020 - Sept 2021

  Senior Benefits Consultant

  • Guided Medicare/Medicaid-eligible clients in selecting appropriate benefits plans. • Conducted customer-driven needs analysis, increasing transaction completion rate. • Ranked as a top sales performer for four consecutive months, exceeding revenue targets.

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  Winthrop University

  Jan 2022 - Jun 2022

  Junior Systems Administrator | IT Support Specialist

  • Maintained and optimized university software applications and systems, ensuring seamless connectivity. • Provided comprehensive end-user support and resolved 95% of technical issues to maintain network integrity. • Delivered 100% remote technical assistance via phone and chat, ensuring timely resolution of inquiries. • Implemented security protocols to enhance data protection and mitigate potential risks. • Troubleshoot technical issues across multiple operating systems, improving overall system functionality. Show less

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  Akkodis/Google

  Aug 2022 - Dec 2023

  Data Center Field Technician

  • Diagnosed and resolved complex hardware and network issues, ensuring optimal data center performance. • Exceeded daily operational goals by completing 15+ tasks ahead of schedule and maintaining high efficiency. • Collaborated with a multi-member machine maintenance team to address client hardware, networking, and cybersecurity needs. • Designed and deployed hardware solutions, optimizing system reliability and reducing failure by 20%. • Maintained meticulous documentation, ensuring compliance with IT audit standards. Show less