Danette Moody Patterson PMP, CSM, SAPM, MBA

Experience

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  Eastern Airlines

  Aug 1982 - Mar 1987

  Reservations Agent

  • Received incoming consumer and travel agency phone calls to make travel reservations in the following areas: General Sales, Executive Services and Vacation Planning• Provided functionality support for the Training Department as well as Demonstrations and Implementation Support for new travel agency customers.

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  System One

  Apr 1987 - Mar 1996

  Sales Account Manager

  Managed revenue growth in B2B environment. Contributed to Business Development by obtaining new customers through negotiating to sales closure contracted signatures for competitive conversions and start-up’s. • Maintained existing customer base. Provided collaborative business consultation, solutions selling and new product sales • Created a new Corporate Sales Executive position to steer corporate travel to corporate travel agency customers – drove business development and significantly increased revenue and profit • Built 1st Telesales Team - reduced cost to serve and increased performance optimization • Created special sales initiative program to target specific product sales aligned with customer profiles• Ensured maximum system functionality application. Trained users on enhancement updates, hosted seminars and special events and provided analytical troubleshooting, problem resolution and support Show less

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  Amadeus, North America

  Apr 1996 - Oct 2006

  Manager, Sales Support

  Created and established original Sales Support Department. Managed and mentored staff of Sales Support Managers responsible for all functional, operational and technical aspects of account management.• Defined and managed business process mapping for sales division and monitored for continuous improvement. • Directed coordination of all implementation tasks via project management approach to support internal products and services and 3rd party vendors. Provided consultation / support to customers during complex platform migration. • Mapped initial business process for sales division - later became foundation for global sales process.• Designed new Business Operational Analysis (BOA) process for new and existing customers.• Developed concept and architectural solution design for 2 products customized to address unique specialty travel management needs. Show less

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  Amadeus

  Nov 2006 - Feb 2013

  Directed project portfolio management for North America commercial organization with a budget of $25M. • Drove achievement of strategic objectives and created business value for all projects (e.g. Operational, Financial, Strategic, Technical, Custom Development and Implementation.) • Built credibility, established rapport and maintained open communication with executive project sponsors and key stakeholders for both internal and external projects. • Effectively managed multiple stakeholders and process owners with competing priorities, resources and deadlines and gained agreement to achievement of shared goals. • Effectively managed all project aspects to include cost, schedule, resource utilization and scope performance to the agreed upon degree of variance from original baseline.• Executed and maintained project management processes and disciplines. Created critical path project schedules and managed quality, communications, HR and costs within plan. Managed procurement, and change and delivered mitigated risk on all projects.• Developed a Quality Management / Project Performance Program - delivered continuous process improvements driving cost and quality. • Mentored and trained multicultural and multilingual staff in project methodologies and encouraged best practices.• Provided routine reporting on project status within Project Portfolio, improvement initiatives and current risks/issues with recommended actions via Dashboard and Flash Reports. • Spearheaded PMO reorganization, retrained Project Managers, developed project turn-around strategies (red/yellow to green status roadmap) to regain customer confidence. Established multiple check points and a final Go/No Go decision point for team and key stakeholders to drive customer satisfaction. Show less Built and developed Sales Engineering Department and designed and implemented all processes and procedures. Managed departmental budget of approximately $1.1M. • Lead and coached new concept of Sales Engineers providing business and technical consultation that resulted in new revenue stream and fostered customer loyalty. Defined initial development requirements for custom solutions. • Directed development of custom technical solutions that built a new revenue stream and delivered $1.2M in 1st year. • Managed recruitment and staffing, talent management / development of Sales Engineering staff Show less

  • Executive Consultant, Strategic Initiatives

    Oct 2012 - Feb 2013

  • Director, Project Management Office

    Aug 2008 - Sept 2012

  • Manager, Consulting Services

    Nov 2006 - Jul 2008
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  Sterling Methods, LLC

  Mar 2013 - Jul 2022

  Principal Consultant-Program & Project Management

  Independent consultant for program, project and portfolio management initiatives. Specializing in:• Project Management – Provide structure to company initiatives by applying appropriate project methodology and/or hybrid of methodologies. • Program Management – Manage ongoing two-way communication by balancing coordination path both vertically and horizontally between strategy creation and achievement. • Project Management Office (PMO) Set up - Establishing program/project/portfolio management methodology – By establishing process standardization through established methodologies to assure successful quality project delivery and continuous improvement.• Facilitation – Strategic planning meeting facilitation that guides executive discussion to establish clearly defined tactics through a repeatable process designed to deliver ongoing value to the organization• Consultant - Business Plan creation Show less

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  MTech Mobility

  May 2022 - now

  Vice President, Project Mananagement