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Federica Cenzuales

Federica Cenzuales

E-commerce content specialist

Followers of Federica Cenzuales928 followers
location of Federica CenzualesDublin, County Dublin, Ireland

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  • Timeline

  • About me

    Customer Success @ Salesforce

  • Education

    • Università Cattolica del Sacro Cuore

      2013 - 2017
      Bachelor degree in Economics ICT Management

      Relevant Coursework: Finance, Accounting and Control, Organizational Behavior, Marketing and Communication, Strategic Management

    • Leopold-Franzens Universität Innsbruck

      2017 - 2020
      Master of Science - MS Computer/Information Technology Administration and Management

      Relevant Coursework: Production and Supply Chain Planning, Business Process Modeling, Software Engineering, Data Warehousing, Information and Knowledge Management

  • Experience

    • Italiadimoda

      Jun 2017 - Dec 2017
      E-commerce content specialist

      SEO/SEM

    • INNIO Group

      Apr 2019 - Feb 2022

      · Supply Chain Analytics· IT project management· Process digitalization· Process digitalization · Budget management· IT project management· Business Intelligence

      • Business Intelligence Developer

        Apr 2020 - Feb 2022

      • IT Finance Intern

        Apr 2019 - Apr 2020

    • Alperia Group

      Mar 2022 - Jan 2024

      Manteinance and improvement of sales, billing, and integration systems CRM AnalysisCRM ArchitectureSystem IntegrationDigital Strategy

      • Information Technology Business Partner

        Feb 2023 - Jan 2024

      • Customer Relationship Management Specialist

        Mar 2022 - Feb 2023

    • Salesforce

      Jan 2024 - now
      Customer Success Guide

      CSM for Service Cloud solutionsCustomer Adoption

  • Licenses & Certifications

    • Salesforce Certified Advanced Administrator (SCAA)

      Salesforce
      Mar 2024

    • Salesforce AI Associate

      Salesforce
      Mar 2024

    • Salesforce Certified Administrator (SCA)

      Salesforce
      Feb 2024

    • BESCHEINIGUNG A2 über die Kenntnis der italienischen und der deutschen Sprache

      Provincia Autonoma di Bolzano - Land Südtirol
      Jun 2023

    • Salesforce Platform App Builder

      Salesforce
      Apr 2024

    • ITIL4 Foundation

      AXELOS Global Best Practice
      Jan 2022

    • Salesforce AI Specialist

      Salesforce
      Jan 2025

    • Salesforce Certified Service Cloud Consultant

      Salesforce
      May 2024