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Monika Jain

Monika Jain

Internship

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location of Monika JainGurgaon, Haryana, India

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  • Timeline

  • About me

    Product Manager at Country Delight 🥛Innovating for a Healthier Tomorrow 🌱| Former Amazon, Times Internet, Zomato, and Droom

  • Education

    • Gayatri Vidya Parishad College for Degree & PG courses (A)

      2012 - 2014
      Master of Business Administration - MBA Finance&Marketing 8.1

    • Andhra University

      2009 - 2012
      Bachelor of Commerce - BCom Business/Commerce, General 80

  • Experience

    • Future Generali India Insurance Company Ltd.

      May 2013 - Jul 2013
      Internship

      Performed case study on “Consumer awareness on ULIPS” with reference to company. This enabled company to improve profit margins and track customer behavior and at the same time enabled customers to make an informed decision on ULIPS.

    • Amazon

      Oct 2014 - Nov 2015
      Seller support Associate- Subject matter expert

      Subject matter expert–Established Amazon seller support process at a “Partner site”. On-boarded and trained a team of direct reportees.• Selected as specialty mentor, trusted to train and support training classes• Conducted one-on-one sessions and provided constructive feedbacks• Trained them to get accustomed to work environment and handle work stress level, thusenabling them to give their max throughput.o Seller support associate• Supported sellers to troubleshoot, develop, and grow their business partnership• Trained sellers to utilize proprietary tools to maintain detail page integrity andtroubleshoot bulk upload• Assisted sellers with their accounts and transactions• Conducted internal research and investigation to find the fraud buyers/sellers andreleased reimbursements as required(within company rules and regulations)• Accurately documented, researched and resolved seller issues with empathy andprofessionalism Show less

    • Droom Technology

      Jul 2017 - Apr 2018
      Business Development

      Business Development Associateo Responsible for understanding Sellers overall strategic goals and translating these into strategiesfor consumer acquisition, conversion and retention.o Acquiring dealers by connecting and presenting Droom as a platformo Monitoring of consumer industry and competitive behaviouro Training the dealers with all Droom premium tools to generate high rate of revenueo Finding strategies for increasing sales Volume B2B, Cross Selling / up selling

    • Innovsource

      Jun 2018 - Nov 2018
      Sr.Business Development

    • Zomato

      Nov 2018 - Apr 2019
      Customer Service Manager

    • Times Internet

      May 2019 - Mar 2023
      Manager- Customer experience

    • Country Delight

      Oct 2022 - now

      • Product Manager

        Oct 2022 - now

      • Associate Product Manager

        Oct 2022 - Jul 2023

  • Licenses & Certifications