Elena Oberle

Experience

• 

  Hale Reservation

  Jun 2017 - Aug 2021

  Supervisor

  I ensured beach and water safety as a lifeguard, swim instructor, and supervisor. As a Supervisor, I led emergency procedures and delegated roles to fellow staff members. I was able to diffuse conflict and respond to problems that members or staff had.

• 

  Needham Bank

  May 2021 - Aug 2021

  Intern

  At Needham Bank, I greeted customers with enthusiasm and great customer service skills, answering questions and guiding customers to their desired location. I also learned about the roles and processes of Needham Bank as they relate to the banking industry.

• 

  Dell Technologies

  May 2022 - Aug 2022

  Global Professional Services Operations Intern

  As an operations intern, I learned about the Dell Technologies business and Global Professional Services Organization. I collaborated with my team to gather data about the current state and potential improvements, and ultimately built a framework that would save 3-4 hours per week per operations manager and drive business success.

• 

  Dell Technologies

  Jun 2023 - Aug 2023

  Services Sales Intern

  As a Services Sales intern, I developed a strong understanding of Dell's Services Portfolio. I pitched Dell solutions by asking discovery questions and addressing objections. I conducted company research in Salesforce for potential opportunities and made customer calls. I also won awards for each of the three pillars of Services Sales: Engaged, Accountable, and Knowledgeable.

• 

  Isenberg School of Management, UMass Amherst

  Sept 2023 - May 2024

  Teaching Assistant

  As a TA for Isenberg's Freshman Transitions Course, I teach a class of 20 students weekly to help guide their transition into college. I teach course material that will be essential for their success such as professional email writing, resume and LinkedIn building, networking, and campus involvement. I also develop one-on-one relationships with each of my students and offer them support.

• 

  ServiceNow

  Jun 2024 - now

  • Outbound Sales Development Representative

    Oct 2024 - now

  • Inbound Sales Development Representative

    Jun 2024 - Sept 2024