Fatema Refaat

Experience

• 

  Vodafone

  May 2010 - Oct 2013

  Customer Service Representative

  Use questioning and listening skills, emotional intelligence, and intonations to build positive rapport with different types of customers and deal with angry callers and upset customers

• 

  Al Ansari Exchange

  Nov 2013 - Oct 2016

  Projects and Procurement Coordinator

  Coordinating between 165 branches, governmental Authorities, and landlords to comply with UAE regulations and laws, manage maintenance and services procurement, conduct request for quotations, prepare comparison and recommendation, prepare contracts, and conduct post contract activities such as periodic meetings with suppliers and internal teamsAchievements:• Coordinate with Dubai government to renewed all sign board for all branches in 1 year• Achieved $ 20 k savings in annual maintenance contracts through negotiation Show less

• 

  Al Zubaidi Modern Decorative Systems LLC

  Nov 2016 - Apr 2018

  Business Development Manager

  Establish communication with new designers, assist clients in showroom for designs and material selection, prepare sales quotation, organize follow-up visits to clients and designers, report weekly progress to management, collect market intelligence about competition, projects and prices, and propose new products developments and suggest improvements whenever the opportunity arisesAchievements:• Executed 50+ residential villas• 10+ new accounts• Assisted in building new products catalogue• Helped media team in social media posting and activities Show less

• 

  Danube Group

  May 2018 - Apr 2022

  Business Development and Product Manager

  Reinforce our brands in the market and conduct technical trainings, get our products specified in the top projects in UAE and gulf region, communicate with designers and consultants, organize and attend exhibitions, scout for new projects, tenders management, follow on execution with fabricators, and research the market for new cost effective materialsAchievements:• $ 2 M revenue• Added international brands to companies’ product range such as Dupont Corian, Wilsonart Laminates USA …etc.• Organized the exhibitions in Index, Design Week, and Big 5• Executed 3 mega projects for government and private sectors Show less

• 

  Al Shamsi Trading

  May 2023 - now

  Business Development Manager