Rommel Murillo

Experience

• 

  AT&T

  Oct 2018 - Nov 2022

  As a Manager, I mentor, support and provide trainings for CSR’s and Supervisors to achieve the skill sets needed to be successful in the industry. I also help businesses streamline their processes in order to achieve excellent customer experience. As a Customer Service Representative, I excel in communicating with clients through emailing, inbound and outbound calls. I supported US based brands on various line of business such as Sales, Technical Support, Billing, Collections, Emailing, and Healthcare Insurance in providing services that are customer centered.

  • Operations Team Manager

    Oct 2019 - Nov 2022

  • Customer Service Representative

    Oct 2018 - Oct 2019
• 

  UnitedHealth Group Finance Co Inc

  Nov 2022 - May 2023

  Operations Team Manager

  As a Manager, I mentor, support and provide trainings for CSR’s and Supervisors to achieve the skill sets needed to be successful in the industry. I also help businesses streamline their processes in order to achieve excellent customer experience.

• 

  Mochi TeleHealth Clinic

  Apr 2023 - now

  As a Team Manager, my primary responsibility lies in facilitating the improvement of office workflows and elevating customer service standards. I lead a dynamic team to enhance efficiency in office tasks, fostering collaboration and implementing strategic initiatives to optimize workflow processes. Simultaneously, I oversee and guide the team to deliver exceptional customer service, ensuring client satisfaction and loyalty. As a consultant, I specialize in optimizing office workflows and enhancing customer service processes. My role involves providing expert guidance to streamline tasks within the office environment, ensuring increased efficiency and productivity. Additionally, I contribute to elevating customer service standards by implementing strategies that enhance the overall customer experience.

  • Insurance Credentialing Manager

    Jun 2024 - now

  • Consultant Team Lead/Supervisor

    Jun 2023 - Jun 2024

  • Consultant

    Apr 2023 - Jun 2023