Christopher Moss BSc Hons AMBCS

Experience

• 

  Dixons Stores Group

  Sept 2003 - Jul 2009

  Sales Assistant

  Sales assistant at Currys - part time.

• 

  CSM Web Design Limited

  Jan 2009 - now

  Managing Director / Owner

  Responsible for the design and development of small business websites created primarily on the Wordpress CMS. With a solid understanding of website security, search engine optimisation (we have many of our customer sites ranking on the first page of Google), as well as providing small businesses with professional advice to encourage engagement, with a focus on social media. Key achievements include:- Proficient in HTML + CSS- Proficient in Google Analytics to gain insight into visitor flow and behavior- Significant experience with WordPress configuration and hardening- Significant experience of SEO best practices- Significant experience of web server security, hardening, and ethical hacking- Significant experience in website strategy, exploitation, and maximising value Show less

• 

  East Northamptonshire District Council

  Jun 2009 - Jul 2010

  Trainee ICT Support Officer

  As a Trainee ICT Support Officer I was responsible for providing 1st line levels of support to all of the Council's employees.

• 

  East Northamptonshire Council

  Apr 2011 - Oct 2012

  Applications Support Officer

  Responsibilities include providing second line technical support for the various systems which East Northamptonshire Council uses. Other responsibilities include SQL Reporting, CRM Development, plus upgrades and maintenance.

• 

  Northamptonshire County Council

  Oct 2012 - Feb 2014

  Business Application Support Analyst

  To analyse, evaluate and implement information systems to support the Council’s business.To design, implement and maintain operational procedures and standards to ensure the smooth running of the Council’s corporate business applications.To provide technical and business application consultancy to ICT users across the Council.To assist the management of the production team and maintain the Systems and Infrastructure quality standards.

• 

  Bpha

  Feb 2014 - Nov 2021

  • Technical lead on transformational projects, including Microsoft Dynamics CRM deployment with extensive customisation and configuration, public facing customer app, internally facing staff app.• Implementation of Goldcrest for rapid deployment of sales and marketing solution at bpha.• Management of technical resources internally and externally including 3rd party partners and stakeholders.• Providing a 3rd line level of support for core line of business applications and services, engaging with 3rd party vendors and suppliers where appropriate.• Building strategic relationships with 3rd parties, including a Microsoft Gold Partner for MS Dynamics implementation, with a partnership approach.• Business Systems lead for change, ensuring I use my skills and experience to make informed decisions of the changes proposed to enter the production environment.• Go to person for managing and co-ordinating any P1/2 calls and then follow up once a fix is identified, so lessons learnt can be captured, shared and documented.• Monitor and management of internal and 3rd party SLA’s and quality performance.• Working in conjunction with the Infrastructure team to manage availability, quality of service, and performance.• Experienced in facilitating with the procurement, implementation, configuration and integration of new applications and services.• Delivering an internal consultancy skillset, including business analysis and undertaking of business process automation.• Good working knowledge and experience of Agile methodologies, with an emphasis on SCRUM & Kanban.• Advocate for sharing knowledge and information amongst the team, and department via Wiki & Knowledgebase articles.• Mentoring my team members, and giving them the opportunity to grow and develop their skills.• Thorough level of knowledge and understanding of SEO (Search Engine Optimisation)• SQL report writing and analysis Show less • Management of technical resources internally and externally including 3rd party partners and stakeholders.• Technical lead on a number of transformational projects, including public facing customer app, internally facing staff app, Microsoft Dynamics CRM deployment, with extensive customisation and configuration.• Providing a 3rd line level of support for core line of business applications and services, engaging with 3rd party vendors and suppliers where appropriate.• Building strategic relationships with 3rd parties, including a Microsoft Gold Partner for MS Dynamics implementation, with a partnership approach.• Application support lead for change, ensuring I use my skills and experience to make informed decisions of the change proposed to enter the production environment.• Go to person for managing and co-ordinating any P1/2 calls and then follow up once a fix is identified, so lessons learnt can be captured, shared and documented.• Monitor and management of internal and 3rd party SLA’s and quality performance.• Working in conjunction with the Infrastructure team to manage availability, quality of service, and performance.• Experienced in facilitating with the procurement, implementation, configuration and integration of new applications and services.• Delivering an internal consultancy skillset, including business analysis and undertaking of business process automation.• Good working knowledge and experience of Agile methodologies, with an emphasis on SCRUM & Kanban.• Advocate for sharing knowledge and information amongst the team, and department via Wiki & Knowledgebase articles.• Mentoring my team members, and giving them the opportunity to grow and develop their skills.• Thorough level of knowledge and understanding of SEO (Search Engine Optimisation)• SQL report writing and analysis Show less

  • Senior Business Systems Specialist

    Nov 2018 - Nov 2021

  • Business Systems Specialist

    Feb 2014 - Nov 2018
• 

  Golding Homes

  Nov 2021 - now

  Business Systems Manager