Amanda Disperati

Experience

• 

  Green Home, Inc

  Feb 2008 - Jun 2008

  Business Intern

  Gained skills in Supply Chain Management, Supplier Negotiations, Product Procurement, Customer Service, Product Sourcing, Database Management, Communications, and Product Screening.Completed work on a Product Optimization project for all landing pages on the site through database management.Assisted the Product Procurement Manager on adding new supplier products to the site, using my written communication skills and visual layout.

• 

  Equinix

  Apr 2009 - now

  Provides tier 1 support and triage for system, process, install and technical issues, including reviewing escalations, identifying problems, determining type of issue and triaging to other teams. Cross-functional participation to review business and/or technical processes, refine or make suggestions for continuous improvement and support implementation of changes. Identifies systems issues, making recommendations for and managing the implementation of solutions. Author documentation (technical & non-technical) (e.g., technical specifications and standards, SOPs, and reports) and serves as content owner for standard operating procedures and subject matter expert (SME) for Global Process Library. Develops training materials and trains others on process support. Assists in facilitation of user acceptance testing (UAT) for deploying system and process enhancements. Show less

  • Senior Business Analyst Manager, Global Ops Enablement

    Feb 2024 - now

  • Business Analysis Manager, Global Ops Enablement

    Mar 2020 - Feb 2024

  • Global Operations Support Lead

    Mar 2017 - Mar 2020

  • Global Operations Support Senior Associate

    Aug 2016 - Mar 2017

  • Global Operations Support Engineer

    Feb 2015 - Aug 2016

  • Client Services Trainer

    May 2013 - Feb 2015

  • Implementation Manager

    Jul 2011 - May 2013

  • ERC Specialist

    Apr 2009 - Jul 2011