Michael Reid

Experience

• 

  The Florida Times Union

  Aug 2002 - Dec 2005

  Freelance Writer

  Provided information concerning games I would be attending. Traveled to high school football games in the Jacksonville and surrounding areas . Compiled statistics and post-game interviews with coaches. Organized information into article for Times-Union to print in Saturday edition. When not assigned a game to attend, fielded calls from those who did cover the games.

• 

  Clear Channel Radio

  Jan 2008 - Apr 2009

  Radio Producer

  Ensuring everything runs on schedule while the show is on-air.Directing presenters, content makers, assistants and other crew members.Making sure that the show complies with all broadcasting legislation.Using various broadcasting technologies such as soundboards and editing/production software.Editing interviews/reports/conversation pieces.Monitoring audience numbers and tailoring a show to meet demands.Meeting tight deadlines.

• 

  Florida State College--Jacksonville

  Sept 2010 - May 2019

  Keeps certification status up to date for testing companies (Pearson, Data Recognition Corporation)Guides students through registration process for entrance exams.Fields inquiries concerning exams, testing dates, assessment center services and program due dates Develops, writes and implements procedures for new employees. Updates current employees on new procedures and new assessments. Corresponded with faculty concerning student exams, tests and certifications. Provided information to prospective students and candidates for future assessments. Monitored testing area for irregularities and problems that may arise. Responsible for upkeep of working and testing area. Communicated with deans and advisers concerning students academic paths.

  • Assessment Coordinator

    Oct 2017 - May 2019

  • Test Examiner

    Sept 2010 - Oct 2017
• 

  Florida State College at Jacksonville

  May 2019 - Feb 2021

  Contact Center Rep II

  Mentor Call Center Representative I staff and assist in training.Collaborates with leadership and makes recommendations for improvement in policies and procedures.Respond to inquiries and advise new and prospective students interested in programs offered, inform of funding available, and provide assistance completing various applications.Advise students on a wide variety of student services to include, but not limited to, Web application,admissions and enrollment process, initial academic planning/program of study, course selection,assessment and placement, financial aid/scholarships/VA, records and registration, payment process,orientation and advising.Proactively assess customer issues, circumstances, problems, expectations, and needs. Escalates callsto the appropriate person if necessary.Input data into computer platform to keep record of each call.Strong communication and problem solving skills.Performs look-ups or extracts records from information system or other files. Show less

• 

  Florida State College at Jacksonville

  Dec 2021 - now

  Student Support Specialist

  • Responds to general student inquiry through a variety of communication methods• Assists students with learning and navigating the College website and student portal for important information and dates.• Guides students in the implementation of admissions/enrollment services• Maintains general knowledge of and advises students on their admissions experience