Experience

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  Wipro

  Oct 2010 - now

  Operations manager

   Strong experience in leadership, account management, team building, client interactions, organizational development, performance management , coaching ,mentoring, project management and recruitment. Adept at managing multiple functions like operations, service delivery & client engagement Adept at working in high pressure environments with strict deadlines and multiple deliverable. Drive multiple service improvement programs and good exposure on quality & process improvement tools, operational efficiency & productivity enhancement.  Highly effective communicator with clarity of thought ,good interpersonal skills and team management skills with an ability to resolve customer problems with speed and diplomacy. Exposure in overall Project Management including Initializing, planning, execution, Monitoring & closing of projects Exposure to Incident , Problem & Change Management Proficient in working and implement ITIL framework across different accounts. Proven abilities in customer relationship management and planning.  Effective in utilizing resources, improving processes, increasing quality and reducing costs Show less