Annette Marroquin

Experience

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  Oakland Raiders

  Jan 1984 - Jan 1995

  Raiderette

  Cheer, Dance, Public Relations, Promotions and Marketing, Spokesperson, Model. HIGHLIGHTS: Captain, voted Most Inspirational (recipient of the Wanetta Horton Award), Calendar Cover Girl, Video Workout, Video Cover Girl.

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  Television, Film, Theatre

  Jan 1990 - Jan 2004

  Actress, Game Show Host, Model, Professional Cheerleader

  'Price is Right' game show model (a Barker's Beauty), "GLOW" television show, Miss USA-International, Miss Illinois-World, Miss Santa Monica, Miss Ilinois Valley, Miss Northern Illinois.

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  Renato P. Calabria, M.D./90210 Surgery Center

  May 2001 - May 2005

  Practice Manager and Patient Surgery Coordinater

  Includes the above duties and responsibilities and those beloOversee all business Office operations: i.e. the Lease, phone system, answering service, computer IT and software.Oversee the Doctor’s and Office’s scheduleLiaison for Practice and Doctor between patients, venders, media, etc.Responsible for ALL money transactions for Practice and Ambulatory center.Responsible for hiring, scheduling, verifying credentials of Operating-room staffOversee administrative staff; hiring, training, personnel evaluations, contracts, scheduling, payrollOversee orders and purchases for medical and office supplies, products.Updating Office Manual and Procedure BookCreating and in charge of proper patient and surgical charts set at standards that would meet all accreditations. Patient Consulting/Coordinating - Hand-hold patients throughout surgical process: first phone call to schedule a consultation through surgery and until all post–operative appointments were competed.Patient Concierge - arranging and assisting patients with in-town needs and/or arrangements.Media, P.R., Marketing - Responsible for building popularity and financial growth. Show less

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  The Nikolov Center for Plastic Surgery

  May 2005 - Jul 2008

  Surgical Consultant / Ambulatory Manager / Scheduler

  Consists of multi-tasking numerous duties and responsibilities:Liaison for Practice and Doctor.Oversee and maintain Consultation, Pre- Operative, and Surgery SchedulingKeeping close contact with patient throughout their surgery processConfirm or assist patient with medical clearanceInform the patient of risks, costs, pre and post operative careOversee financial patient obligationsScheduling the Operating Room staff Maintain surgery schedule and updating on a daily basis Verify Credentials of Medical staff and Estheticians.Creating and Implementing necessary forms for O.R. and Office to comply with HIPPAA, OSHA, and other state and federally regulated agenciesInsurance billingAccounts PayableTraining administrative staff members Media, P.R., and Marketing Patient Concierge Assist in AAAA accreditationFinancial and Popularity growth Show less

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  A-M Consulting

  May 2007 - Aug 2012

  Consultant, Independent Contractor for Plastic Surgery & Licensed Esthetician

  A Consultant, Administrator, and/or Coordinator in the Aesthetic, Cosmetic, and Plastic Surgery field.Setting Up and organizing New PracticesAssisting and/or advising Doctor(s) with improving their imageTraining, guiding, and/or advising a Practice in improving and maintaining a positive image consistent with their Brand through the personnel and aesthetics.Practice LiaisonHiring and Training of StaffRestructuring StaffGrowth Development StrategiesBrand DevelopmentPublic RelationsMedia RelationsDevelop and/or maintain Online Social Networks/MarketingTrain Staff in Customer Service and phone etiquetteInsurance: Coding, Verification, Co-pay and Follow-up of paymentPatient FinancingHRAccreditationPayrollAccounts Payable/ReceivableHIPAA; implementing and training rules and standardsOSHA; implementing law and standardsDevelop, assist, and/or update Practice goalsDevelop, assist, and/or update Job Description(s)Develop, write, and/or update Practice 'Policy and Procedure Manual'.Create and/or oversee time cardsAlso, a licensed Esthetician and Makeup Artist; skincare consulting, facials, microdermabrasion, peels, makeup consulting and application, eyelash extensions, eyebrow arching, and waxing. Show less

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  Z-A Management / BHPSC Surgery Centers

  Mar 2011 - now

  VP of Public Relations, Office Manager and Senior Lead Patient Coordinator

  Office management, Coordinate and schedule Consultations and Surgeries for 5 Plastic Surgeons through Online Marketing, Live Chat, Social Networking, and Emails. Lead, Schedule, Train and Coordinate other Patient Coordinators. Maintain, oversee and act as Office liaison.

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  Patti Flint MD PC

  Aug 2012 - Sept 2013

  Practice Manager and PCC for Face and Neck

  Weekly, Monthly, and Quarterly Financial Reports, Budget planning, Oversee staff, Facial Patient Coordinator. Exceed Practice goals! Assist to lead team to HIGHEST Revenue year (over20% increase of previous year) and HIGHEST Revenue month in the HISTORY of Practice. Consult to Surgery Conversion Rate raised from 45% to 60%, team reached the highest closing month in the history of the Practice with an 80% Conversion Rate. Created and implemented various Scheduling templates to improve daily organization, productivity and revenue. Show less