Experience

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  Datawest

  May 2003 - Dec 2003

  Help desk technician
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  Yvr - vancouver international airport

  May 2004 - Dec 2004

  Helpdesk technicain
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  Vancouver coastal health

  May 2005 - Apr 2011

  Desktop support technician
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  Hotshotshockey.ca

  Feb 2010 - Oct 2014

  Director of operations | events and ecommerce

  HotShotsHockey.ca was a Canadian online hockey equipment retailer and community that connected recreational hockey players of all ages. I owned and managed both the online eCommerce store and community events - including sourcing and distribution of hockey gear from manufacturers like Bauer, CCM, Easton, and others, bringing exceptional service and products to our online customers. I also planned and organized community events like tournaments, drop-in's, and fundraisers to bring awareness to causes like the Canadian Cancer Foundation and the Red Cross. Show less

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  Ism canada

  Apr 2011 - Jun 2012

  Technical systems support analyst
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  Lululemon

  Jul 2012 - now

  I lead our Lululemon ITSM teams through sprint cycles, driving project roadmaps to completion, and providing thought leadership for Incident, Problem, and Change initiatives. Lululemon has grown immensely in the past 12 years of my tenure here and I'm proud to have made an impact in the IT operations that keeps our systems and business running smoothly. I collaborate across functions, manage vendor relationships, and oversee budget adherence, deploying the right tools, training, and people to drive success. I design and deliver targeted training sessions for stakeholders, fostering understanding, engagement, and transparency required for continuous improvement and operational excellence. It's been my joy to help our company and our people grow. Show less

  • ITSM Project Manager

    Jul 2012 - now

  • IT Service Manager

    Jul 2012 - now

  • Manager, User Support

    Jul 2012 - now