Experience

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  Acld

  Dec 2001 - Aug 2014

  Coordinated all aspects of patient admissions including insurance negotiations and outreach presentations. Interviewed, assessed and coordinated Admissions procedures for 5 Day Habilitation Programs across Nassau and Suffolk County. Performed psychosocial evaluations, in addition to individual and group therapy to a program providing services for over 100 participants.

  • Senior Intake Coordinator Health Services and Community Outreach

    Jun 2006 - Aug 2014

  • Intake Coordinator-Day Service Admissions

    Dec 2003 - Jun 2006

  • Program Social Worker

    Dec 2001 - Dec 2003
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  Netsmart

  Sept 2014 - Apr 2021

  Diagnose and resolve complex client questions in areas of system configuration, software functionality and defects/enhancements in EHR systems for various Social Service/Health Agencies. Since beginning working with Netsmart in 2014, have been recognized for outstanding customer service skills, every quarter of employment.

  • Senior Solution Support Analyst-sMaster

    Jan 2021 - Apr 2021

  • Solution Support Analyst-smExpert

    Jan 2019 - Jan 2021

  • Solution Support Analyst II

    Sept 2014 - Jan 2019
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  Sco family of services

  May 2021 - now

  Acts as advisor to applications and business analyst teams regarding projects, tasks, and operations. Ability to understand customer requirements and rapidly demonstrate how current applications can be utilized to provide solutions with cost, timing, and resources included in the documentation. Improving the functioning of existing software, and understand a broad range of business concerns.Responsible for the documentation of applications and inventory of all systems for proper application monitoring.Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts. Show less

  • Manager Of Applications Support

    Nov 2021 - now

  • Managing Applications Engineer

    May 2021 - Nov 2021