Experience

• 

  National zoological gardens of south africa

  Mar 2016 - Aug 2016

  Casual worker as guest relations officer
• 

  National zoological gardens of south africa

  Dec 2017 - Jan 2019

  Guest relation officer and administration assistant

  Reception Office, Bookings with Zeps system, Customer service , Controlling Public access, Filling, taking in-coming calls and emails, customer's complains.Cashier- selling tickets to visitors, maintain cash control.Request of petty cash.Basic administration - Filling, taking minutes, arranging meetings.Handling emails.Submit managers invoices and statements from contractors.Submit managers travel claims Procurement support- RFQ, RFO and Purchase Order.Take month meter reading and submit it to City of Tshwane.Discuss the budget monthly and verify the cost ( statement from SCM ).Request for remittance quarterly to ensure all the contractors payments is up to date. Show less

• 

  Mzansi resort ( goldrush morula casino and hotel)

  Feb 2019 - Jul 2019

  Housekeeping attendant and front office

  Front Desk: Switchboard operation, Reservation ( Semper PMS) , Check-in and Check-out guests, make accuse cards, cashier, handling guests requests. Housekeeping:-Bedroom bookings, making bed, vacuuming, disinfecting furniture, shampoo Carpets.-Clean and Stock bathrooms: Wash tubs, shower walls, countertops and put dishes away. -Performed other dutiesas assigned by supervisor.Porter/ Concierge: Pick up and drop off guests luggages in storage, hand-in guests access cards to rooms, escort guests to their rooms. Show less

• 

  Tswelopele tourism

  Nov 2019 - Mar 2020

  Travel consultant

  Sales management, travel arrangements, tour facilitator, tour guide part-time,

• 

  Accor

  Oct 2022 - Jan 2023

  Actively participate in and conduct the daily meetings.Ensure the work standards are implemented and adhered to by all members of stuff.All administrative and operational housekeeping tasks are managed efficiently. Attend daily briefing with Assistant Manager Housekeeping and follow instructions. Contribute to the meetings with suggestions.Maintain complete knowledge of all departments.Meet with Housekeeping Supervisor to review business status and follow up actions.Access all functions of computer system (Hotelogix PMS) in accordance with departmental specifications.Handling department telephone calls and emails Accommodate all guest requests expediently and courtney.Follow up with designated hotel personnel to ensure completion of request from guest. Maintain security and accurate record of all guest room keys issued to Housekeeping staff.Compile the room discrepancy report from supervisors , prints and distributes the report to the designated departments. Show less 1. Consistently prepare the guest rooms as per the set standards. 2. Replenish supplies and guest amenities. 3. Consistently offer professional, friendly and engaging service. 4. Take initiative to add personalized service to the guest. 5. Take ownership of guest privacy and belongings, while ensuring exceptional service. 6. Sign in and sign out the keys daily. 7. Maintain proper usage of cleaning supplies and equipment. 8. Update and record all clean rooms. 9. Attend daily briefings with the Assistant Manager Housekeeping of their section and pay careful attention to all instructions and priorities for the day. Contribute to the meetings with suggestions and by asking questions. 10. Return and properly tag all the Lost and Found articles in the Housekeeping office 11. Follow departmental policies and procedures and also the service standards. 12. Clean bedrooms, bathroom, Kitchen, living room of each unit according to established procedure and carry out special cleaning tasks as required. 13. Report necessary maintenance items. 14. Follow all safety and sanitation policies and procedures.15. Handle bed linens and towels with care and separate soiled and damaged linens according to procedure.16. Perform any additional tasks, as requested by the Ex. Housekeeper his/her Assistant and the Floor Supervisor. Health, Safety & Environment Responsibilities Show less

  • Housekeeping Coordinator

    Oct 2022 - Jan 2023

  • Housekeeper

    Oct 2022 - Nov 2022
• 

  Andbeyond travel

  Jun 2023 - now

  - Administration Assistant- assist all admin duties - Handling bookings using tourplan system- Groups itineraries ( WETU) - Checking accommodation availabilities for consultant using company portal. - Make reservations with 3rd party for consultant.

  • Groups and Incentives Administrator

    Feb 2024 - now

  • Groups and incentives Intern

    Jun 2023 - Feb 2024