Experience

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  Absolution org

  Mar 2015 - Dec 2018

  Corporate trainer

  Possess excellent interpersonal, communication & organizational skills with proven abilities in project management.• Operation efficiency and execution excellence, even in high volume environment• Interpersonal Relationship building and talent management• Mapping client’s, identifying improvement areas & implementing measures to maximize satisfaction levels.• Report analysis and decision-making skills• Implementing standard operations procedures of retentions pickups, timely deliveries, and customer service activities.• Strong goal-oriented approach• Well versed windows and MS Tools• Furnishing and submitting periodical reports for monitoring business performance, sustaining effective internal communication, and ensuring timely collections are received internal customers. Show less

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  Wipro

  Mar 2019 - Jan 2023

  L2 lead
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  Capgemini

  Jan 2023 - now

  Senior team lead

  Experienced and results-driven Team Lead in operations, specializing in customer experience at the forefront. A skilled Delivery Expert with a focus on client management, adept at driving operational transformation. Holder of a Six Sigma Certificate, dedicated to optimizing processes and ensuring excellence. Proven People Manager, committed to fostering a collaborative and high-performance team environment. Passionate about delivering impactful results in dynamic operational.