Deep Enrich
Gretchen Conlon
Student Supervisor - IT Help Desk
605 followers
Evergreen, Colorado, United States
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About me
Driving Technical Success in Federal and DoD Sectors | Expert in Onboarding, Compliance, and Operational Excellence | Passionate about Customer Success and Creative Solutioning
Education
Bridgewater State College
2000 - 2004Bachelor of Science degree Management Science; Human Resources
Experience
Bridgewater State University
Aug 2000 - May 2004Student Supervisor - IT Help Desk
Mercer
Dec 2005 - Nov 2006Preferred Service Representative
Boston Capital
Nov 2006 - May 2010Tax Analyst
Aug 2007 - May 2010Investor Services Representative
Nov 2006 - Aug 2007
Boston Capital
Aug 2011 - Aug 2013Sr. Transfer Agent
Charms Collaborative
Aug 2016 - Jun 2017Office Manager
Care.com
Jul 2017 - Nov 2020Network Relations Support
May 2019 - Nov 2020Member Care Representative
Jul 2017 - May 2019
ICIMS
Nov 2020 - Feb 2022Integration Consultant
DocuSign
Feb 2022 - nowPrincipal Technical Customer Success Manager
Nov 2023 - nowSenior Technical Customer Success Manager
Feb 2022 - Nov 2023
Licenses & Certifications
SAP S/4HANA Essential Training
LinkedInJul 2024- View certificate
DocuSign eSignature API Specialist 2022
DocuSignFeb 2022
Technical Product Management
LinkedInJul 2024- View certificate
Scrum: The Basics
LinkedInFeb 2021 - View certificate
Managing Technical Professionals
LinkedInJun 2021 - View certificate
Project Management Foundations: Communication
LinkedInDec 2020 - View certificate
DocuSign Organization Management Specialist 2022
DocuSignFeb 2022 - View certificate
Customer Success Management Fundamentals
LinkedInSept 2021 - View certificate
Project Management: Preventing Scope Creep
LinkedInNov 2020 - View certificate
Transitioning from Technical Professional to Manager
LinkedInJun 2021
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