Experience

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  Ags transact technologies ltd

  Oct 2016 - May 2019

  Senior desktop support
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  Hcltech

  May 2019 - Dec 2022

  Senior it infrastructure specialist - it operation lead

  Managing the Mumbai office IT operation, PAN India Asset Management, Team Lead Of 16 member.Providing Onsite support in India for Mumbai office user only Providing Remote support to India, UK, US and Singapore usersManaging Escalation metric, Quick response to chaser mails. Attending the daily operation call, Closely monitor INC and Request of all members.Attending the VIP Call's. Technical work Providing Onsite support in India for Mumbai office user only Providing Remote support to India, UK, US and Singapore users. Handling the all the escalation calls of all VIP users in Mumbai Location Only Experience on VDI (VMware Vsphere) First Level -Troubleshooting. User Id Creation, deletion, locking and unlocking, mapping with OU in Active Directory (Server 2008). Experience on DHCP reservation for printer?s and Hot desk Laptop?s. Experience on DNS Host File Management only Experience on SCCM Server patch deployment, trigger and troubleshooting, adding workstations in SCCM with the help of PowerShell scrip (for windows 7 and 10). Experience on Symantec antivirus Patch management and work on all compliance report. Having experience on share drive access. Having experience on RSA token issue for Citrix. Asset Management for PAN India only Handling the PAN India Asset management of Barclays. Vender coordination and management Managing the Asset Procurement Process Asset Movement process Asset Recovery from dispatch location process. Asset Reflationment process management IT Stock management Scrapping process Team Handling (20 Members) Managing the shift roster Help and Guide to Junior engineer when they are stuck in any call and support till resolution Publishing Junior engineer calls progress report to Senior Management Managing the IT activity and assign to juniors also Managing the Site as Operation lead for Mumbai office. Quick response to mails chasers. Managing the client site all Mumbai office IT operation Show less

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  Iks health

  Dec 2022 - Sept 2023

  It senior team manager

  Global IT Operations Management:Expertly oversee worldwide IT operations.Incident Management (Major Incidents - P1):Swiftly and effectively handle critical incidents to minimize impact.Desktop Support Team Leadership (Team of 17):Manage performance, SLAs, and continuous improvement efforts.Handle escalations and team development.IT Floor Audit and Asset Inventory Management:Ensure the integrity of IT assets and maintain comprehensive inventory.End-to-End IT Asset Management (Procurement to Disposal):Efficiently manage the entire IT asset life-cycle.IT Compliance and Endpoint Patch Management:Ensure all endpoints are compliant with the latest patches.New Project On-boarding:Seamlessly integrate new projects into the IT infrastructure.Comprehensive Reporting:Analyze call data, track SLAs, and assess ticket aging.Fulfill client demands for assets and manage asset procurement.Efficiently oversee vendor relationships and the asset lifecycle. Show less

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  Lodha group

  Nov 2023 - now

  Deputy manager of information technology