Van Tran

Experience

• 

  KHAI MINH GLOBAL

  Jan 2017 - Sept 2018

  Customer Service

  • Handle documents, paperwork for import and export shipments in both sea and air transportation• Work with warehouses, foreigner forwarders to keep track closely with shipments from clients• Check and negotiate services and prices from oversea agents, organize optimal solutions to clients

• 

  Regus

  Nov 2018 - Oct 2024

  • Analyse the city financials through the dashboard, ensuring opportunities are spotted early and addressed timely, ensure tight cost controls.• Drive maximum revenue attainment and retention through ensuring the community teams are providing best-in-class tours, providing best-in-class service in order to retain and expand current customers. • Lead, develop, recruit, and cultivate the talent within the city, ensuring proactive planning of resources and quality of the workforce• Conduct regular centre visits to ensure compliance, execution to plan, centre standards, and provide coaching, development, and training.• Drive collaboration with the sales force within the city for maximum success for the entire city team.• Drive compliance to company policies and procedures, while de-escalating and resolving customer escalations Show less • Manage all building operation activities and communicate with market support to ensure highest level of clients' satisfaction• Manage and maintain relationships with vendors, landlords and clients• Conduct tours to work towards maintain 100% building occupancy when Area Sales Manager unavailable• Organize and manage meeting room remanded by clients with specific standards and requests• Solve member related issues to ensure a cohesive community and manage members expectations• Design and implements rules, guidelines and best practices for the community to optimize member experience• Understand and explain company policies and procedures to clients' agreements and billings Show less

  • City Manager

    May 2024 - Oct 2024

  • Community Sales Manager

    Jan 2020 - May 2024

  • Community Associate

    Nov 2018 - Dec 2019