Kelby A Estes-Nelson

Kelby A Estes-Nelson

Computer Technician

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location of Kelby A Estes-NelsonSt Louis, Missouri, United States

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  • Timeline

  • About me

    Business Analyst/Spoken Word and Cosplay Artist

  • Education

    • University of Phoenix

      2012 - 2014
      Master of Business Administration (M.B.A.) Business Administration
    • Savvy Coders

      2021 - 2022

      Full Stack development

    • Harris-Stowe State University

      2004 - 2009
      Bachelor's degree Business Administration and Management, General

      Activities and Societies: Miss JuniorSpeech and TheatreSpoken Word Theatre, Miss Junior (homecoming court), talent shows, Computer lab associate, and participated in open mics for the Collegiate 100..

  • Experience

    • Harris Stowe State University

      Jan 2004 - Apr 2009
      Computer Technician

      Supervise computer labsAssist studentsHook up smart carts and set up smart boardsUnlock computer labs and classrooms for instructors

    • Convergys - Hazelwood

      Jun 2007 - Nov 2007
      Agent/Customer Service Representative

      Provided technical support for 1-800 call-in customers of Comcast High Speed Internet and EmailOverachieved daily target call volume Supported customer transition of services from TimeWarner to ComcastRecognized for high customer satisfaction and expedited resolution of customer issues

    • National Personnel Records Center

      Jun 2009 - Dec 2011
      Archives tech

      Archives AidEntered names, birthdays and social security numbers into personnel records systemLabeled records Processed records Opened and distributed mailrespond to correspondence request (office environment)

    • United Healthcare

      Jul 2012 - Sept 2014
      Customer care professional
    • Charter Communications

      Sept 2014 - Dec 2014
      Direct Sales Representative

      Sale charter triple play to residential customers

    • Vatterott College

      Jan 2015 - Apr 2015
      Education Coordinator

      N

    • GTE Agency

      Jun 2015 - Sept 2015
      Assistant Manager
    • Gateway180 :: Homelessness Reversed

      Nov 2015 - Feb 2017
      Children's Program Coordinator
    • Frank Leta Auto Group

      Jun 2017 - Mar 2018
      Business devlopment representative

      Handle incoming and outgoing callsRespond to email inquiriesFollow up with customersMaintain Business OfficeSet appointmentsProvide customer serviceRoute call appropriatelyAssist with new hire trainingFed-ex titles and other documentsExplain promotions and specialsGreet customersMaintain front desk for half of the dayEnter vehicles into vehicle purchase logEnter tracking information into the fed ex tracking log

    • Allstar Dodge

      Mar 2018 - May 2019
      Lead Specialist

      Present, promote and sell products/services using solid arguments to existing and prospectivecustomers Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships Reach out to customer leads through cold calling Expedite the resolution of customer problems and complaints to maximize satisfaction Achieve agreed upon sales targets and outcomes within schedule Coordinate sales effort with team members and other departments Analyze the territory/market’s potential, track sales and status reports Supply management with reports on customer needs, problems, interests, competitive activities, andpotential for new products and services. Keep abreast of best practices and promotional trends Continuously improve through feedback Handle incoming and outgoing callsRespond to email inquiriesFollow up with customersSet appointmentsRoute calls appropriatelyExplain promotions and specialsSet service appointmentsReach out to customers about rebate offers and offers to trade(apollo)train (7)new hiresmaintain text2drive chat for the dealershipwork with car credit plug leads Show less

    • XCELOPS

      Jul 2019 - Aug 2020
      Customer Service Representative

      Assist beneficiaries of SSDI with returning to work through the Ticket to work program Explain the program Highlight benefits for the beneficiary Set and maintaining follow up calls Manage customer accounts Respond to inquiries and issues Enroll the beneficiary

    • Taken Initiative Each Second

      Mar 2020 - now
      Chief Executive Officer
    • KittyPinkLLC

      Mar 2020 - now
      Chief Executive Officer
    • SAFE HANDS IN HOME CARE SERVICE, LLC

      Mar 2021 - Nov 2021
      Human Resources Assistant
    • Wells Fargo

      Dec 2021 - Mar 2022
      Customer Service Representative
    • Accenture Federal Services

      Mar 2022 - now
      • Business Analyst

        May 2024 - now
      • Test Engineer

        Mar 2022 - Sept 2024
  • Licenses & Certifications

    • CPR

      American Red Cross
      Apr 2021
    • Icagile

      Accenture Federal Services
      Mar 2022
    • Full Stack Development

      Savvy Coders
      Jan 2022
    • Agile Expert Certificate of Proficiency

      The Agile Coach
      Nov 2021
    • Substitute Teacher

      ELEMENTARY AND SECONDARY EDUCATION, MISSOURI DEPARTMENT OF
      Feb 2021
  • Honors & Awards

    • Awarded to Kelby A Estes-Nelson
      Most Improved Compliance United Healthcare Jun 2013 Most improved on taking complaints at United Health Care.
    • Awarded to Kelby A Estes-Nelson
      PDP New Hire Wall of Fame United Healthcare Aug 2012 Most achieved new hire and Top Performer at United Health Care
    • Awarded to Kelby A Estes-Nelson
      Generalist 05 National Archives and Records Administration May 2011 The National Personnel Records Center confers this certificate in recognition of your expertise asdemonstrated by successful completion of the GS-5 competency series.
    • Awarded to Kelby A Estes-Nelson
      Academic Honors Harris Stowe State University Mar 2009 Recognition for achieving the Vice President's Academic Honors List for Fall of 2008
    • Awarded to Kelby A Estes-Nelson
      Miss Junior Harris Stowe State University Aug 2007
    • Awarded to Kelby A Estes-Nelson
      Academic Honors Harris Stowe State University Mar 2007 Recognition for achieving the Vice President's Academic Honors List for Fall 2006
    • Awarded to Kelby A Estes-Nelson
      Dean's List The National Dean's List May 2006
    • Awarded to Kelby A Estes-Nelson
      Dean's List The National Dean's List May 2005
    • Awarded to Kelby A Estes-Nelson
      Speech and Theatre Award Beverly Brennan
  • Volunteer Experience

    • Volunteer

      Issued by Gateway180 :: Homelessness Reversed on Feb 2020
      Gateway180 :: Homelessness ReversedAssociated with Kelby A Estes-Nelson
    • volunteer

      Issued by Habitat for Humanity Saint Louis on Oct 2012
      Habitat for Humanity Saint LouisAssociated with Kelby A Estes-Nelson
    • volunteer

      Issued by America SCORES St. Louis on Nov 2013
      America SCORES St. LouisAssociated with Kelby A Estes-Nelson
    • volunteer

      Issued by st. louis dream center on Jul 2013
      st. louis dream centerAssociated with Kelby A Estes-Nelson
    • volunteer

      Issued by Project HOPE on Nov 2013
      Project HOPEAssociated with Kelby A Estes-Nelson