Kelby A Estes-Nelson

Experience

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  Harris Stowe State University

  Jan 2004 - Apr 2009

  Computer Technician

  Supervise computer labsAssist studentsHook up smart carts and set up smart boardsUnlock computer labs and classrooms for instructors

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  Convergys - Hazelwood

  Jun 2007 - Nov 2007

  Agent/Customer Service Representative

  Provided technical support for 1-800 call-in customers of Comcast High Speed Internet and EmailOverachieved daily target call volume Supported customer transition of services from TimeWarner to ComcastRecognized for high customer satisfaction and expedited resolution of customer issues

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  National Personnel Records Center

  Jun 2009 - Dec 2011

  Archives tech

  Archives AidEntered names, birthdays and social security numbers into personnel records systemLabeled records Processed records Opened and distributed mailrespond to correspondence request (office environment)

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  United Healthcare

  Jul 2012 - Sept 2014

  Customer care professional
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  Charter Communications

  Sept 2014 - Dec 2014

  Direct Sales Representative

  Sale charter triple play to residential customers

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  Vatterott College

  Jan 2015 - Apr 2015

  Education Coordinator

  N

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  GTE Agency

  Jun 2015 - Sept 2015

  Assistant Manager
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  Gateway180 :: Homelessness Reversed

  Nov 2015 - Feb 2017

  Children's Program Coordinator
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  Frank Leta Auto Group

  Jun 2017 - Mar 2018

  Business devlopment representative

  Handle incoming and outgoing callsRespond to email inquiriesFollow up with customersMaintain Business OfficeSet appointmentsProvide customer serviceRoute call appropriatelyAssist with new hire trainingFed-ex titles and other documentsExplain promotions and specialsGreet customersMaintain front desk for half of the dayEnter vehicles into vehicle purchase logEnter tracking information into the fed ex tracking log

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  Allstar Dodge

  Mar 2018 - May 2019

  Lead Specialist

  Present, promote and sell products/services using solid arguments to existing and prospectivecustomers Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships Reach out to customer leads through cold calling Expedite the resolution of customer problems and complaints to maximize satisfaction Achieve agreed upon sales targets and outcomes within schedule Coordinate sales effort with team members and other departments Analyze the territory/market’s potential, track sales and status reports Supply management with reports on customer needs, problems, interests, competitive activities, andpotential for new products and services. Keep abreast of best practices and promotional trends Continuously improve through feedback Handle incoming and outgoing callsRespond to email inquiriesFollow up with customersSet appointmentsRoute calls appropriatelyExplain promotions and specialsSet service appointmentsReach out to customers about rebate offers and offers to trade(apollo)train (7)new hiresmaintain text2drive chat for the dealershipwork with car credit plug leads Show less

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  XCELOPS

  Jul 2019 - Aug 2020

  Customer Service Representative

  Assist beneficiaries of SSDI with returning to work through the Ticket to work program Explain the program Highlight benefits for the beneficiary Set and maintaining follow up calls Manage customer accounts Respond to inquiries and issues Enroll the beneficiary

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  Taken Initiative Each Second

  Mar 2020 - now

  Chief Executive Officer
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  KittyPinkLLC

  Mar 2020 - now

  Chief Executive Officer
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  SAFE HANDS IN HOME CARE SERVICE, LLC

  Mar 2021 - Nov 2021

  Human Resources Assistant
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  Wells Fargo

  Dec 2021 - Mar 2022

  Customer Service Representative
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  Accenture Federal Services

  Mar 2022 - now

  • Business Analyst

    May 2024 - now

  • Test Engineer

    Mar 2022 - Sept 2024