Rathish Kumar

Experience

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  Teleradiology Solutions

  Jul 2003 - Sept 2008

  Operations Lead

  Joined as part of the pioneering team of a healthcare startup, contributing to its early growth from 8 employees to a now multi-million-dollar enterprise.Managed and ensured delivery efficiency for USA and Singapore teleradiology services, achieving a 98% success rate across diverse client needs.Piloted and successfully implemented the National Healthcare Group (NHG) Singapore trial project, delivering operational excellence and laying the groundwork for its expansion.Acted as a coordinator and bridge between doctors, administrators, and clients, ensuring seamless communication and on-time service delivery.Spearheaded process improvement initiatives and facilitated cross-functional team management to enhance operational workflows and drive client satisfaction.Developed a deep understanding of PACS/RIS, healthcare software, telemedicine, and radiology, establishing a strong foundation for a career in healthcare technology and an inclination towards startup. Show less

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  Columbia Asia Hospitals Pvt. Ltd.

  Mar 2009 - Oct 2011

  Delivery Manager

  Led the manual-to-digital transformation of radiology services across multiple centers in India, implementing a phased transition to enhance operational efficiency.Acted as a key liaison between the IT software team and medical teams, translating clinical requirements into actionable product enhancements and bridging gaps to deliver impactful solutions.Collaborated with IT teams to validate, implement, and refine features addressing operational challenges; conducted user acceptance testing (UAT) and provided actionable feedback for system improvements.Successfully launched and executed PAN-India teleradiology/telemedicine operations, ensuring seamless communication and collaboration across centers.Partnered with center chiefs and stakeholders to define standard operating procedures (SOPs), ensuring alignment with organizational goals and improving service delivery.Consistently delivered on service-level agreements (SLAs) by driving operational excellence, resolving bottlenecks, and facilitating continuous improvements. Show less

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  PELLUCID HEALTHCARE NETWORKS PRIVATE LIMITED

  Oct 2011 - Aug 2014

  Project Delivery Manager
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  Religare Technova Ltd

  Mar 2012 - Feb 2013

  Senior Product Consultant

  As Subject Matter Expert (SME) for the integration of the Radiology Information System (RIS) and Picture Archiving and Communication System (PACS) with the Hospital Information System (HIS).Conducted product gap analysis and competitive research, providing actionable recommendations for enhancing radiology module features.Played a key role in change management to align radiology workflows with HIS integration, despite operational challenges and shifting priorities.

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  Columbia Asia Hospitals Pvt. Ltd.

  Feb 2015 - Dec 2015

  Business Operations Consultant

  Engaged to streamline underperforming operations, stabilizing workflows and resolving team conflicts.Improved client relations and service delivery, ensuring operational efficiency and adherence to service-level agreements.Facilitated cross-functional collaboration and conflict management, enhancing team dynamics and interpersonal communication.Introduced business process improvements, optimizing performance and setting the foundation for long-term stability.

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  Hathor healthcare tech

  Feb 2017 - Dec 2018

  Project Consultant

  Played a pivotal role in launching and piloting a standalone teleradiology center, streamlining workflows and improving diagnostic accessibility.Led stakeholder-level Proof of Concept (POC) development for an innovative ICU management solution, addressing critical pain points in patient monitoring and care.Took ownership of branding and marketing efforts, including designing brochures, managing website development, and crafting engaging content to establish the center's identity and attract key stakeholders.Collaborated with cross-functional teams to oversee project planning, budgeting, and execution, ensuring on-time delivery of key milestones.Conducted market research and competitive analysis to align product offerings with emerging healthcare needs and industry standards.Managed client liaison and stakeholder communication, building trust and fostering collaboration across all project phases.Gained hands-on experience in lean startup practices, taking on diverse roles to address resource constraints and deliver impactful outcomes. Show less

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  Chgrph.tech

  Jan 2021 - Sept 2024

  Head of Product

  Founded and bootstrapped a pioneering health tech startup, transforming patient care through innovative digital solutions.Conceptualized and launched two market-ready healthcare platforms, addressing critical gaps in patient management and accessibility.Spearheaded end-to-end product strategy, roadmap planning, and development, ensuring alignment with market needs and stakeholder expectations.Collaborated with cross-functional teams to oversee UI/UX design, feature prioritization, and Agile development processes.Conducted extensive market research and customer interviews to refine product features and improve user adoption.Awarded National Government Idea Hackathon Winner for a groundbreaking healthcare innovation, validating the startup’s vision and impact.Managed stakeholder communications, investor pitches, and business operations, building a strong foundation for growth despite funding challenges. Show less