
Amy Brown
Residential/Vocational Assistant

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About me
Higher Education Professional
Education

University of Waterloo - St. Jerome's University
2015 - 2020Bachelor of Arts (B.A.) SociologyGraduated with Distinction. Major in Sociology and a minor in International Studies.

Strathroy District Collegiate Institute
2011 - 2015Ontario Secondary School Diploma, Ontario ScholarI have received my Ontario Secondary School Diploma and remained on the Honour Roll for all four years of high school. Additional to graduating with honours, I received several awards for receiving top marks in business and language classes.
Experience

L'Arche Internationale
Jan 2017 - Apr 2017Residential/Vocational AssistantA four month co-op placement. I lived in a group home for adults with developmental disabilities and support three core members. I provided excellent care and advocated for their well-being. I supported the core members physically, emotionally and spiritually, guided by the L'Arche Mission and Policy Statement. I tracked finances, recorded behaviours and administered medications. I also completed household duties to maintain a holistic lifestyle.

University of Waterloo Retail Services
May 2017 - Dec 2019Customer Service AssociateProvided excellent customer service, engaging with customers in a positive manner, ensure that shelves and displays were stocked and completed quick and accurate transactions with POS System.

University of Waterloo
Sept 2017 - Dec 2017Financial Aid AssistantAssisted students with their Ontario Student Assistance Program accounts, assisted in the processing of part-time loans, bursaries and scholarships. Inputted data to keep up to date records on bursaries awarded to students.

Hamilton Program For Schizophrenia
May 2018 - Aug 2018Program Standards AdministratorResponsible for assisting the program reach CARF Accreditation. This is done by analyzing the standards as set out by CARF Behavioural Standards and comparing those standards to what the organization has. I filled the gaps by creating new policies and procedures surrounding different facets of the organization.

University of Waterloo
Sept 2018 - Apr 2020- Provided outstanding front line customer service to all visitors and individuals on campus- Coordinated school group visits with campus partners within the University of Waterloo - Assisted the Visitors Centre Supervisor with the supervision, training and scheduling of 40 part-time student ambassadors- Assisted the supervisor with open house planning and logistics - Ensured that all data entry is up to date and that records are kept current- Conducted campus tours to prospective students Show less
Campus Ambassador
Sept 2019 - Apr 2020Visitors Centre Associate
Jan 2019 - Aug 2019Work Study Student
Sept 2018 - Dec 2018

ApplyBoard
Nov 2020 - May 2022Application Submission Knowledge Expert
Jan 2022 - May 2022Academic Application Coordinator
Nov 2020 - Jan 2022

University of Waterloo
May 2022 - nowStudent Engagement Coordinator
Aug 2024 - nowFinancial Aid Assistant
May 2022 - Aug 2024
Licenses & Certifications
- View certificate

Overcoming Obstacles to Leading with Confidence
LinkedInNov 2021 - View certificate

Building Your Visibility Online as a Remote Leader
LinkedInSept 2021 - View certificate

Converting Face-to-Face Training into Digital Learning
LinkedInJan 2022 - View certificate

Articulating Your Value
LinkedInNov 2021 - View certificate

How to Stand Out Remotely
LinkedInNov 2021 - View certificate

Communicating with Confidence
LinkedInNov 2021 - View certificate

Creating Positive Conversations with Challenging Customers
LinkedInNov 2021 - View certificate

Connecting Engagement and Inclusion to a Culture of Performance
LinkedInJan 2022 - View certificate

Workshop Facilitation
LinkedInDec 2021 - View certificate

Discussing Racism with Dr. Christina Greer
LinkedInNov 2021 - View certificate

Embracing Unexpected Change
LinkedInDec 2021 - View certificate

The Secrets to Success at Work
LinkedInNov 2021 - View certificate

Developing a Critical Thinking Mindset
LinkedInNov 2021 - View certificate

Becoming an Impactful and Influential Leader
LinkedInDec 2021 
Emergency First Aid CPR
Canadian Red CrossFeb 2017- View certificate

Crafting Questions to Make Better Decisions
LinkedInNov 2021 
Smart Serve
Smart Serve OntarioApr 2016
Nonviolent Crisis Intervention Program
Crisis Prevention InstituteMar 2017
Certified Food Handler
Middlesex-London Health UnitDec 2014- View certificate

Compassionate Leadership
LinkedInDec 2021 - View certificate

Communicating with Emotional Intelligence
LinkedInOct 2021
Honors & Awards
- Awarded to Amy BrownMarshall and Frances Ariss Scholarship University of Waterloo August 1, 2017 Awarded a scholarship based on academic performance and community involvement with St. Jerome's University.
Volunteer Experience
Experience Guide
Issued by University of Waterloo - St. Jerome's University on Sept 2016
Associated with Amy Brown
Languages
- enEnglish
- frFrench
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