Experience

• 

  Hsbc edpi

  Jul 2003 - Dec 2005

  Processing executive

  EFT and Pre Authorized payments system(PAPS).

• 

  Citibank india

  Jan 2006 - May 2011

  Senior executive

  • Issued Inter branch guarantees in minimum TAT and received client appreciation for the same.• Played a key role in LC Advising, migration of a process from US to India and resolving customer queries.• Worked in both Inward and Outward Clearing, Cheque Truncation, ECS, NEFT, RTGS etc. on Flexcube Platform.• Reported RBI balance to the Treasury Department and coordinated with the regulator.• Increased the deposit base of the branch and maintained good customer relationships.

• 

  Genpact

  May 2011 - Mar 2015

  Assistant manager - treasury finance analyst

  • Developed, planned and co-ordinated with Maintenance, Engineering Services and Materials for modifications, inspections and repair on QR fleet and ensured availability of resources and equipment, downtime and documentation.• Championed corporate controllership initiatives like maintenance of signature cards, templates for the department.• Prepared weekly Mark to Market (MTM) forecast for Global FP&A for income statement and Balance Sheet.• Leveraged knowledge of products to sell new forward and spot contracts as per the business directive.• Issued counter party confirmations in Treasury domestic & FOREX transactions.• Maintained, updated and managed the administration of various bank accounts in Vault Database.• Provided accounting location of the matured trades post settlement and posting the same. Show less

• 

  Hdfc bank

  Apr 2015 - Dec 2023

  • Managed Gold sale operations, oversaw Compliance, carried out KYC of customers and assessed CIBIL score for LTV.• Liaised with a team of 6 members.• Trained 3 people in end to end gold loan operations.• Aided in team expansion by talent acquisition of one resource and is a First Line of Defence(1 LoD).• Auctioned gold if loan is due past date by 90 days and carried out valuation of gold for the same• Worked with cross functional teams - FIU unit, compliance team, concurrent audit team, external auditors.• Played the role of an auditee for the external audit and maintained documentation.• Part of business contingency plan (BCP) and maintained call tree. Show less • Authorization of AML and demographics of the customers updated by the team for data accuracy• Spearheaded operations for 2.5 months during COVID-19 period with a team of 2 &zero impact on TAT• Championed compliance with the rules and regulations of RBI• Ensured proper customer profiling and compliance with regulatory policies as per bank guidelines• Led the end to end banking operations management from client on boarding to post account checks• Coordinated with RMs of HNI clients to provide support with minimum turnaround time (TAT)• Automated FD instructions which resulted in credit of interest in a STP process at EOD and a reduction in TAT• Designed training materials to share subject matter expertise in KYC AML processes and recent regulatory updates• Created and analyzed MIS reports based on Month-on-Month volume trends to drive decision making.• Spearheaded capacity negotiation and planning and played an active role in resource optimization.• Expanded the team by conducting preliminary rounds for interviews to determine candidate fit for team.• Conducted gap analysis and assessment of existing controls to provide resolutions for existing loopholes.• Delivered smooth end-to-end process for every case sourced by the team and acted as primary escalation point.• Resolved objections during the KYC review to implement necessary changes in client data and escalated if required.• Facilitated the timely resolution of Hold instructions and ensuring that the instructions get processed within TAT.• Handled FCNR FD cases with forward contracts and credited to the customer with accurately contracted rate.• Taking rates from treasury for buying/selling FX and for requisite conversion on DEALPRO system.• Monitored and checked credit exposure of the bank for newly opened current accounts from RBI site. Show less

  • Manager - Asset division

    Dec 2021 - Dec 2023

  • Deputy manager - Retail operations

    Apr 2015 - Dec 2021
• 

  Hsbc

  Dec 2023 - now

  Manager- business financial crime risk (investigation)