Experience

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  Bulloughs cleaning services limited

  Sept 2013 - Sept 2015

  Cleaner

  I was independently responsible for an area of the building, but at times worked as part of a larger team to ensure the entire site was cleaned to meet high standards and deadlines.

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  Luu comedy society

  May 2016 - May 2017

  Secretary

  I served as the secretary of the Leeds University Union comedy society in my second year, rewriting the society constitution to make the society more democratic and accountable. During tenure, we saw an increase in membership of over 100%, with the society putting on more shows than ever before.

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  University of leeds

  Jun 2016 - Jul 2019

  I worked for the department of Philosophy, Religion, and History of Science, promoting Philosophy, Politics and Economics, as well as both the PRHS department and the University of Leeds on open days and offer holder days. I assisted students from a wide range of international backgrounds with university registration, developing my ability to communicate with a wide variety people with different backgrounds. I was responsible for the running of social activities, including trips to community gardens, crafts events and treasure hunts. I worked as a part of the team responsible for managing the smooth flow of large numbers of students completing the university registration process. Working with the University marketing team, this was a customer facing role involving giving directions, answering general questions from prospective students, and presenting a positive image of the University.

  • Student Ambassador

    Oct 2016 - Jul 2019

  • Welcome Team Assistant

    Sept 2018 - Oct 2018

  • Student Ambassador

    Jun 2016 - Jun 2017
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  Continuum attractions

  Jul 2016 - Jun 2017

  Tour guide

  I independently managed groups of 15-25 people for 80 minute long tours. This involved guiding paying visitors around the attraction, creating an engaging and memorable experience, and answering questions. This was all whilst maintaining authority throughout the tour to ensure that strict deadlines were adhered to. I was also frequently asked to step up and fill in where people were needed, for example by selling tickets in the box office, working on the register in the gift shop, and helping to serve in the café. This role enabled me to develop my customer service skills, time and people management, as well as developing my public speaking skills. Show less

• 

  Luu comedy society

  May 2018 - May 2019

  President

  I served as the President of the Leeds University Union Comedy society during my fourth year, overseeing the society's first ever play, as well as helping to significantly improve society safeguarding procedures.

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  Bright-buoy productions

  Jul 2018 - Aug 2018

  Flyerer

  This was a direct marketing role, working alongside Heroes of the Fringe to promote specific shows and acts during the Edinburgh Fringe festival. The role involved working as a team, directly approaching members of the public to sell the acts I was promoting.

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  Kenrick and miller productions

  Jul 2018 - Nov 2019

  Kenrick and Miller productions offered bespoke flyering services for the duration of the Edinburgh Fringe Festival, with my role involving training, liaising between acts and flyerers, building rotas, handling payment, and finding cover to ensure that shows sold out. I managed a regular alternative underground comedy night (Alternative Comedy It's Downstairs!) with a cult following in Leeds basements, attracting large student audiences and big-name alternative comedians.

  • Manager

    Aug 2018 - Nov 2019

  • Live Event Manager - Alternative Comedy It's Downstairs!

    Jul 2018 - Nov 2019
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  Marriott hotels

  Jun 2019 - Oct 2019

  Restaurant worker

  I worked in both the restaurant and room service, maintaining high standards of customer service under pressure during the busy breakfast and evening shifts.

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  University of leeds

  Sept 2019 - Oct 2019

  Welcome team coordinator

  I supervised a team of assistants, acting as ambassadors for the University to give new students a warm welcome, a positive start-up experience, and encouragement to take part in activities and help to develop a sense of community. I worked across several locations, liaising with key partners, supporting and motivating the team, and ensuring resources and equipment are in place to provide excellent customer service and student experience for new international students.

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  Sekure merchant solutions

  Nov 2019 - Feb 2020

  Lead generator

  I was responsible for cultivating new business opportunities, cold calling prospective clients, seeding interest in the company’s services, and transferring calls to other sales staff.

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  Zeffy

  Mar 2020 - May 2022

  Taking on a leadership role, I took responsibility for the recruitment, onboarding, and coaching of new SDRs, managing a team of 3, and providing consistent feedback, while experimenting and refining our sales processes. I gained a lot of experience working with HubSpot CRM, creating inbound workflows to facilitate the scaling of the team. Working alongside my CEO, I created an SDR function at Zeffy, building out processes, establishing KPI, and creating original sales content. I refined my cold calling and outbound sales skills, and became an expert on Zeffy's outbound prospection process. As the third full time employee in a early stage startup, my full-cycle sales role encompassed prospection, outreach, demos, customer success and account management. I also worked hard to establish sales processes, automating and rewriting our sales content for the Canadian market.

  • Sales Development Lead

    Feb 2021 - May 2022

  • Sales Development Representative

    Jul 2020 - Jan 2021

  • Salesperson

    Mar 2020 - Jun 2020
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  Magicplan

  Jul 2022 - Feb 2025

  In this role, I was an even busier bee, being responsible for a team of 3 full-cycle Business Development Reps (handling inbound, outbound, and product leads) and a Sales Operations Specialist, working to iterate on our outbound strategy while ensuring that we were building solid, scalable, and repeatable processes across the CRM and our wider commercial team.Some highlights:-Increased team output from 1 outbound SQL in Q2 2023, to 16 in Q3 2023, to a minimum of 30 every Q since then (haven't missed monthly targets yet since 2 months after I took over 🤞), with quality pipeline helping the sales team attain 70% YoY growth.-Implemented an outbound solutions-selling approach, with regular coaching, training, and feedback so reps know how to succeed.-Improved team motivation, helping the team actually hit their OTE for the first time since they joined the company.-Worked closely with our sales operations leadership to build out a Target Accounts strategy, and a data infrastructure in HubSpot for tracking, reporting, and sharing intelligence on key accounts.-Worked with our marketing team to turn product leads into a consistent source of pipeline (going from 0% to 22% of our pipeline through Q2 2024).-Helped the team grow from qualification-focused to a fully-fledged full-cycle sales team servicing magicplan's North American SMB segment ($3k-50k in AOV). Show less In this role, I was a very busy bee, covering a bunch of exciting things like:-Establishing core processes for our SDR team, particularly for our new outbound function.-Codifying and optimising the inbound sales process.-Establishing clear SOPs for everything from handovers to onboarding.-Onboarding and training sales team members.-Working with our COO to develop sales compensation plans that deliver results.-Creating processes for maintaining our CRM and assessing our HubSpot hygiene.-Implementing CRM best practices to ensure scalability across the wider commercial team. Show less

  • BDR & CRM Manager

    Aug 2023 - Feb 2025

  • CRM & Sales Operations Consultant

    Jul 2022 - Aug 2023
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  Revops co-op

  Sept 2022 - now

  Member
• 

  Aptitude 8

  Feb 2025 - now

  Solutions consultant