Joyal Dsouza

Experience

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  KQL Developer

  Jun 2013 - May 2019

  Private Tutor

  Private Tutoring for academic subjects specially for Mathematics,Physics Chemistry and Biology also including languages.

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  SHENAI DIESEL SERVICE

  Jun 2018 - Jul 2018

  Internship Trainee
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  Mangalore Institute of Technology and Engineering, Mangalore, India

  Jun 2018 - May 2019

  Peer Tutor

  Teaching Juniors on the topic selected by Lectures from the curriculum, making sure everyone has understood the topic and solving all the doubts regarding that topic.

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  BYJU'S

  Jul 2019 - Jun 2020

  Business Development Associate

  1.Analyzing consumer behavior and blending the analysis with the product to make the company process - consumer oriented 2.Lead generation through emails, calls, Sms, cold calling & data sourcing through networking E-commerce and collaboration3.Negotiation with clients for the product specification and pricing. 4.Established positive rapport with the customers, up-sold products and build a loyal clientele.5.Observe sales funnel and suggest recommendations to increase prospect leads. 6.Customer segmentation and targeting with the respect to the different KPI's indicated.7.Determine the metrics which influence the customer decision - making process8.Achieving enrollment targets (End to End Sales).9.Meeting & counselling prospective candidates.10.Keep the track of the product from the origin to the end - user. 11.Explore new markets especially in tier 2 tier 3 cities, build prospect and convert them to sales Show less

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  UpGrad

  Jan 2021 - Jun 2021

  Academic Counselor

  ● Driving inquiries & admissions for the online/blended learning programs offered● Looking after the entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrollment in the program● Counseling the prospects via call, email, or in-person on which course will be useful to their career progression and suggest the best options● Creating and maintaining the status of current and potential customers in CRM.

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  Newton School

  Aug 2021 - Dec 2022

  Building scalable University Delivery System, End to End experience from Admission to PlacementsWorking directly with the founders for first masters batch placements.User engagement and User experienceImproving NPS of the Program Defining and Documenting KRA and KPI for the Progression PhaseTrack and monitor OKR Progress and setup review meetings across teamsPolicy creation and implementation for various objectives Data Analysis and Data presentation to the management/leadership to take up appropriate decisions in process improvementPlanning and strategise according to the batch requirements from the perspective of placements Process Documentations, Improvement and streamlining based on Data driven decision makingCoordinate with Sales/Ops/Product/Marketing on various Projects for problem solving Working on daily, weekly and monthly reports and working on a long term schedule.Responsible for course design, timeliness, quality of content and team management.Product and feature implementation Show less

  • University Delivery Operations

    Dec 2021 - Dec 2022

  • Operations Associate -Placement Ops

    Aug 2021 - Nov 2021
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  Upraised

  Dec 2022 - now

  Program Manager