Alyssa Hernandez

Experience

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  Foot Locker

  May 2016 - Aug 2017

  Sales Lead
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  Urban Necessities

  Sept 2017 - Mar 2021

  Consignment Manager

  - Support/manage the intake process, ensuring all consigned products are received correctly into the appropriate account- Communicate in a professional manner with all sellers during the intake process, ensuring an exceptional client experience- Train other associates regarding the product intake processes- Drive acquisition of consigned goods from new consignors- Provide an outstanding customer experience- Leverage strong consignor relationships to gain referrals for new consignors- Set pricing expectations and developed a deep knowledge of streetwear and sneakers- Maintain client relationships Show less

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  Sneaker Con

  Mar 2021 - Nov 2021

  Authentication Lead

  - Supervise the Authentication and Quality team members for the overall operations of these areas- Understand authentication operations daily goals and needs- Proactively plan for all sneaker authentication processes, appropriately scheduling and training associates- Monitor quality control of the inbound, outbound, verification, and support processes- Provide Quality Metrics for team members at all locations- Communicate metrics to leaders and holding individuals accountable- Ensure accurate and on-time fulfillment and shipment of all customer orders- Work cross-functionally with all departments to identify, develop and execute on process improvements Show less

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  EBay

  Nov 2021 - now

  Lead Authentication Trainer