Annisa Muchsin

Annisa Muchsin

Customer Service Administrator

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location of Annisa MuchsinJakarta, Indonesia

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  • Timeline

  • About me

    Retail Operation Manager for MAP Beauty | Ex Charles & Keith | Ex KKV | Ex MAP Active | Ex PZ Cussons Indonesia

  • Education

    • STMIK LPKIA Bandung

      2014 - 2015
      Bachelor's degree Management Information Systems, General
    • STMIK LPKIA Bandung

      2011 - 2014
      Associate's degree Business Administration and Management, General

      Activities and Societies: - Leader of Himpunan Mahasiswa Administrasi Bisnis Organization for 1 years - An Asisstant Lecturer for 2 years

  • Experience

    • PZ Cussons

      Dec 2015 - Mar 2017
      Customer Service Administrator

      - Make a Purchasing Order from B2B, phone calls, and email- Make a PO report per daily- Report to Customer Service Supervisor

    • PZ Cussons

      May 2017 - Aug 2017
      Marketing Administrative Assistant

      - Make and handle Purchase Requisition from brand marketing managers- Report to Marketing Director- Make a marketing budget report- Filing marketing documents- Handle Marketing Dept. Claims- Make a meeting schedule on behalf Marketing Director- Handling phone calls- Book Flights and Hotels for Marketing Director's Business Trip

    • PT MAP Aktif Adiperkasa, Indonesia

      Aug 2018 - May 2021
      Store Leader

      - Manage store to achieving sales target - Handle Customer Complaints and solve the problems- Report to Operation in Charge area- Lead team store and monitor their daily tasks- Make sure store has meet the guidance for display- Have experience in managing for multi-brand store such as Sport Station, and for mono-brand store such as Skechers- Have experience as a role team for e commerce in warehouse for Kidz Station brand- Make brand analysis and Sales report - Manage Stockroom, and maintain SKU not less than inventory level Show less

    • KKV

      May 2021 - Sept 2022
      Department Manager

      • Executing department activities and operations in store with respect to organizational SOP and standards• Make plan to achieving sales target within set timeframes• Make weekly report for sales, best-selling items, slow moving items• Analyze sales and SKU and giving best solutions to raise up sales, ATV, and UPT• Review staff performances and in charge for all staff under supervision• Training Staff• Visual Merchandising • Reporting to Store Manager and Area Manager

    • PT. KURNIA CIPTAMODA GEMILANG

      Sept 2022 - Sept 2023
      Retail Area Assistant Manager Charles & Keith
    • PT. Mitra Adiperkasa Tbk

      Oct 2023 - Nov 2025
      Retail Operations Manager
  • Licenses & Certifications

    • Toeic

      ETS
      Feb 2015