Experience

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  Maria of kilkenny, contemporary portrait photography

  Jan 2011 - Jan 2011

  Administrative assistant

  Assisting on photography shoots and organising clientele archives

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  Taxback.com

  Apr 2012 - Aug 2012

  Administrator

  -Updating and utilising internal systems-Organisation and processing of incoming cheques received through postage -Providing administrative support to designated teams including administration support for all incoming/ outgoing post, scanning, filing and photocopying-Providing customer service to clients.-Other ad-hoc duties as required

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  Sales-promotions.com

  May 2013 - Aug 2013

  Marketing executive

  Working as a team with Business Development Managers and Communications Managers in order to develop and produce applicable design work for clientsDesigning internal marketing material for Sales-Promotions to attain potential clients and providing administrative support to the Sales Promotions team.

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  Brand union

  Mar 2014 - May 2014

  Internship

  Brand Union is a global brand and creative design consultancy agency with 25 offices. I gained valuable experience working on high profile branding and print projects.

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  Workgroup / conor & david

  Jul 2015 - Oct 2015

  Internship

  WorkGroup is a graphic design studio located in the heart of Dublin, Ireland. Here I worked with a team of 3 designers and 1 developer. I worked on numerous projects including publications and design for print and environments.

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  Noho

  Oct 2015 - Dec 2015

  Designer

  Noho are specialist producers of captivating digital experiences for museum, corporate, and broadcast clients. Here I worked on a diverse range of projects including interactive videos, websites, exhibition designs and printed material. The team was composed of animators, writers, video editors and developers, so being the only designer allowed me to lead and direct the design decisions.

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  Ibm

  Jan 2016 - Aug 2019

  Ui/ux designer

  I was a UI/UX designer for the IBM Security group. This division of IBM delivers enterprise security integrations, intelligence and products to safeguard businesses against cyber security threats. I worked with the team on both agile sprints and vision work. My role and responsibilities include user research, user testing, user experience design, visual design, interaction design and workshop facilitation. The wider design team was located across 3 timezones, so remote collaboration and effective communication was a crucial part of my role.IBM Projects worked on:• App Exchange• X-Force Exchange• Trusteer Rapport• QRadar Advisor• Guardium Analyzer• Security Design Guide Show less

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  Messagemedia

  Oct 2019 - Apr 2020

  Ux designer

  My responsibilities within MessageMedia spanned across various different areas including User Research, UI Design, Interaction Design but with a primary focus on UX Design. I was embedded within a cross-functional UX team with a core goal of articulating and communicating ideas with engineering teams and product management to develop beautifully-crafted digital experiences to our users.Key achievements:• First self-serve subscription plan purchase experience which increased conversion by 100%• Copy and content for pricing plans• Introducing self-serve management and purchase of sender IDs giving users full control• Evolving the top up workflow for PAYG users, giving them full transparency and with improved usability• Streamlining the ability to import contact into the platform• Laying design system foundation• Introducing agile rituals to the design team, streamlining the design process Show less

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  Zendesk

  Apr 2020 - now

  My role and responsibilities included leading the user centred vision for the product area, primary and secondary research, user research and testing, experience design, information architecture, visual design and interaction design.Key achievements:- Guided the wider PM and engineering team in creating a holistic vision for the product group- Designed and delivered the early access experience for agent status across different products- Led the delivery early access delivery of omnichannel routing- Delivered the designs for capacity rules Show less I was a Product Designer on the Developer Ecosystem team. This area entails various different experiences including the Zendesk Marketplace, Developer tools and documentation, API experience and Integrations, which allow users to extend their Zendesk experience to its full capacity. My role and responsibilities included primary and secondary research, user testing, experience design, information architecture, visual design and interaction design.Key achievements:- Led the design for the webhooks experience from discovery to GA launch- Worked with a global team to successfully deprecate http targets- Designed the migration path for Sunshine Conversations settings into a unified Zendesk experience- Led the design delivery of a Zendesk usage experience Show less

  • Lead Product Designer

    Nov 2023 - now

  • Acting Product Design Team Lead

    Dec 2022 - Nov 2023

  • Lead Product Designer

    Mar 2022 - Dec 2022

  • Senior Product Designer

    Jun 2021 - Mar 2022

  • Product Designer

    Apr 2020 - Jun 2021