Experience

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  Ismis

  Aug 1984 - Aug 1988

  Programmer/analyst

  Coded and unit tested programs for a wholesale electrical distribution ERP system on a System 38 using COBOL, RPG, DDS, SDA and CL.

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  Ustaad systems

  Aug 1988 - Dec 2002

  Consultant (8/2000 – 12/2002)Lead team of business analysts to develop reporting and analytical data requirements for a large national financial institute: • Conducted business requirements meetings • Developed analytical reporting requirements• Collaborated with key stakeholders include system managers, clients and senior management Served as key liaison between company and clients:• Collaborated with systems managers • Lead stakeholder meetings• Developed client proposals and project budgets for software development initiatives Show less

  • Project Director/Consultant

    Jan 1999 - Dec 2002

  • Programming Manager/System Architect

    Sept 1994 - Dec 1998

  • Senior Programmer/Analyst

    Aug 1988 - Sept 1994
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  School technology management

  Jan 2003 - Jun 2006

  Director

  Built and managed the practice of a newly created customer service department for a full-service educational software product company consisting of a team of customer account managers, help desk representatives, and trainers: • Directed department activities • Established departmental policies and procedures• Streamlined support operations • Introduced cost-saving initiatives

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  Access411

  Jun 2006 - Mar 2016

  Executive director

  Provided hands-on leadership overseeing full-complement of managed services, engaging clients to elicit business needs, and collaborating with cross-functional departments to improve service and product offerings to clients:• Developed department plans, managed service plans, and business processes and procedures • Directed managed services contracts, managed budgets, tracked revenues (70-75% of annual revenues )• Provided recommendations to executive leadership• Mentored new department managers• Developed partnership with service provider• Developed business analytics and presentations Show less

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  Info-matrix corporation

  Mar 2016 - Dec 2019

  Iv&v consultant

  Provided independent project verification and validation consultation services for multi-million dollar State Agency MIS project:• Advised leadership on project best practices• Supported project planning and oversight activities• Created written project plans, reported on project’s overall health and activities• Guided project’s executive leadership on steps to resolve quality issues

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  Custom data processing inc. (cdp)

  Dec 2019 - now

  Account manager

  Oversee the delivery of contracted maintenance and enhancement services to the Mountain Plains User Group (MPUG) for their management information systems.