David Richardson, PhD

Experience

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  Sunshine Health Center, Inc

  Jan 1992 - Feb 1997

  Director

  Successfully negotiated an $8 million contract for forensic servicesRevitalized a declining forensic mental health facilityCoordinated services and patient care programsCoordinated research and analysis regarding the use and deployment of resourcesImplemented and refined behavioral health operations and programsDeveloped operating procedures and policiesPlanned and implemented a multimillion dollar budgetSupervised professional and paraprofessional staffCreated a culture of customer service in a correctional settingIncreased annual revenues 10 foldCONTINUING EDUCATIONArbitration and Mediation Power. Politics and Negotiation in Organizations Narrative Mediation Negotiating at an uneven table Show less

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  Secure Treatment and Evaluation Program Services (STEPS)

  Oct 1996 - Apr 2002

  Founder and President

  Managed a consulting company that assited behavioral health providers and community based agencies to provide high quality behavioral health services to jail and prison inmates. Managed quality improvement, accereditation and CEO evaluation efforts for thrid parties.Created a successful consulting companyMediated disputes within and between the organization and othersEvaluated clinical programsMonitored compliance with quality standards, regulations and contract requirements Provided written polices and proceduresManaged accreditation efforts Designed behavioral inventories and measurement toolsCoordinated staff development, selection and training Advised on issues of financial and growth management Show less

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  King/Drew Medical Center

  Apr 2002 - Feb 2005

  Program Manager III

  Negotiated agreements with vendors and service providersResolved disputes within the department among faculty, attending physicians and staffManaged the Department of Oral & Maxillofacial Surgery's mobile dental programIdentified sites for mobile dental services and health screening events Chaired planning sessionsRevised budgets and financial plansRepresented the department's interests with Executive staffAnalyzed performance and health status dataWrote and created proposals and web-based documents.Secure Treatment and Evaluation Program Show less

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  Behavioral Neuroscience Research Center at The Charles R. Drew University of Medicine and Science

  Nov 2002 - Feb 2005

  Center Administrator

  Oversaw the operation of the (BNRC)Made leadership decisions regarding BNRC program operationsDeveloped and administered more than $3 million in State and Federal grantsPlanned, executed and monitored compliance with County, State, and Federal regulationsDeveloped operational budgetsMaintained relationships with funding sources Prepared reports and faculty proposalsArranged and managed contracts and staffing.Ensured all university policies, procedures and guidelines were followed Show less

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  The Charles R. Drew University of Medicine and Science

  Feb 2005 - Mar 2007

  Administrative Director of College of Medicine

  Conceived and design an alternative dispute resolution program Developed policies and procedures for conflict facilitation Facilitated the resolution of faculty grievances Provided information and resources for problem solvingMaintained an informal, confidential and neutral environment for identifying innovative solutionsModeled effective interpersonal relationships among culturally and ethnically diverse personsCoordinated and promoted educational programs related to conflict managementInterpreted policies, contracts, and regulationsManaged a $13 million budget for the College of Medicine Show less

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  Kaiser Permanente

  Mar 2007 - Apr 2012

  Health Care Ombudsman Mediator

  Conflicts that arise in the course of patient and provider interactions are inevitable in today’s increasingly complex health care environment where complications and unexpected outcomes are more common than we would like to see. The HealthCare Ombudsman/Mediator (“HCOM”) assists patients and providers with concerns about unanticipated adverse outcomes, medical errors, provider-patient communication breakdown, and dissatisfaction with treatment outcome or quality of care. The HCOM understands the dynamics of patient-provider communication and the relational aspects of dispute resolution. To address patients’ need for information about concerns, the HCOM makes informal inquiries within the organization and facilitates discussions between patients and providers. When an apology is warranted, the HCOM may help frame a thoughtful response and coach practitioners on the most appropriate approach to disclosing an unexpected adverse outcome, expressing empathy, and restoring trust. The HCOM relies heavily on shuttle diplomacy, problem solving, mediation, and interpersonal communication skills.How is the HealthCare Ombudsman/Mediator Unique? The HCOM is an internal resource that is part of your health care delivery system. HealthCare Ombudsman/Mediator program also differs from traditional patient appeals and grievance mechanisms. The following are some distinctions: Moving to a Blame-Free CultureIn addition, the HCOM is in a unique position to identify trends or patterns of concern that need to be addressed and to recommend systemic improvement. By promoting transparency and open communication, the HCOM can help focus on creating an internal culture that supports the discovery of system vulnerabilities, permits individuals to acknowledge error, and encourages collaboration among medical care professionals to prevent future error. Show less

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  California Correctional Health Care Services

  Feb 2012 - Nov 2013

  Health Program Manager III

  Responsible for establishing community relationships and assessing community health program needs and resources; Prepared, planned and coordinated programs with local and Federal agencies, private agencies and health care providers; Employed principles and methods of public administration including organization, personnel and fiscal management; reporting metrics, research and survey results, medical care administration ( including dental and mental health), disease and disability prevention, health promotion and medical rehabilitation; Implemented and monitored programs for effectiveness; coordinated programs with Federal and local agencies; Supervised the gathering, analysis and organization of data related to health programs; Analyzed administrative problems and initiated effective action; Provided consultation and technical assistance to contract agencies; Managed the development, implementation, monitoring, evaluation, and improvement of the inmate dental program at Central California Women’s Facility; Implemented program policies and procedures and performance management activities; Participated in performance management system activities; Oversaw the local data collection system to assess clinical operations and recommendations to Headquarters; As the chief administrator, I managed the implementation of a new scheduling tracking system as an early adopter site; Creatively utilized communication and management techniques to resolve complex health delivery issues and program problems; Fulfilled the mission to provide high-quality, constitutionally mandated care and promoted quality processes to exceed community standards of care. Show less

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  Richardson, Mosley, Richardson and Doyle

  Sept 2012 - now

  Managing Director

   Managed a consulting business targeted to medical, behavioral health and social work services in correctional facilities to ensure the best, most efficient utilization of company and client resources; Evaluated workload, staffing, fiscal, and other issues affecting core operational efficiencies for client organizations Analyzed interdepartmental problems affecting services, including but not limited to communication and program complaints to aid in problem definition;  Made recommendations based on findings and established processes to streamline communication and resolve deficiencies; Monitored results and provided input to organizational leadership regarding data;  Provided consultative services on a variety of personnel related issues, including but not limited to performance management, personnel action requests, and job recruitments;  Mediated disputes within and between the organization and others; Evaluated clinical programs; Monitored compliance with quality standards, regulations and contract requirements for client organizations; Managed accreditation efforts; Designed behavioral inventories and measurement tools; Facilitated evaluation mechanisms for CEO development; Coordinated staff development, selection and training; Advised on issues of financial and growth management; Show less

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  Phoenix House of California

  May 2014 - Sept 2015

  Vice President Corrections and Rehabilitation

  For several decades, Phoenix House has been recognized for its innovative programs that meet the substance abuse treatment needs of criminal justice clients. Among Phoenix House’s milestones was our role in creating the country’s first correctional treatment unit, a model now widely replicated in prisons throughout the country and abroad. Phoenix House was also an early provider of treatment as an alternative to prison. We provide treatment programs at criminal justice facilities, operate programs for clients on parole or probation, and treat clients mandated to community treatment programs as an alternative to incarceration. Treatment at community programs costs significantly less than incarceration, and provides an opportunity for clients to address their substance abuse in a clinically supportive environment. We provide a seamless continuity of community-based treatment services ranging from outpatient services to short-term and longer-term residential treatment, to aftercare. We serve adolescents as well as adults. At some locations, we also provide gender-specific programming, treatment for co-occurring mental health problems, detoxification services, vocational services, and services for veterans and military personnel.However, we must ensure that evidence-based substance abuse treatment services are available to incarcerated offenders to reduce drug use and related criminal behavior. In addition, it is critical that prisoners being released from prison or jail and reentering society have access to skills and services that will prevent them from re-offending in the future. By intervening at these critical points in the criminal justice process, we can improve public safety by preventing drug-involved offenders from being trapped in the endless cycle of drug use and crime. Show less