Experience

• 

  Hotel nikko mexico

  Jan 2009 - Dec 2009

  Business center assistant
• 

  Essilor

  Feb 2011 - Sept 2013

  Sales support coordinator (admin)
• 

  Compucom

  Oct 2013 - Dec 2015

  Logistics analyst
• 

  Avaya

  Oct 2016 - Sept 2019

  • Manager - Sales Support and Renewals (Retention)

    Mar 2018 - Sept 2019

  • Manager - US Renewals Team (Retention)

    Feb 2017 - Mar 2018

  • Sales Support Rep (Admin)

    Oct 2016 - Feb 2017
• 

  Hitachi vantara

  Sept 2019 - Aug 2022

  Manager - americas renewal operations (retention)
• 

  Thomson reuters

  Sept 2022 - now

  As a Retention/ Account Specialist Manager I lead a Client Management/Account Specialist team accountable for nurturing and growing existing Book of Business and client relationships in achieving retention and upsell targets. This is a critical role in driving strategies that focus on renewal attainment, customer retention and enhancing the customer experience. As a Retention/Customer Success Manager, I direct a team of Customer Success Team by focusing on priority touchpoints, leveraging sales enablement tools, and sales process to generate opportunities to facilitate conversations that reinforce the value of current TR solutions.

  • Sr. Manager - Account Specialists Team (Retention)

    Nov 2024 - now

  • Sr. Manager - Customer Success (Retention)

    Sept 2022 - Nov 2024