Experience

• 

  Vodafone

  Jun 2017 - Jun 2022

  • Helpdesk support

    Feb 2014 - Jun 2022

  • Consumer Faults Escalation

    Jun 2017 - Jan 2020
• 

  Cin7

  Mar 2022 - Apr 2023

  Implementation specialist

  Led implementation projects through 4 stages of client onboarding (Planning, Provisioning, Adoption, Go-Live) to ensure successful delivery within budget and in a timely, organized manner.Key responsibilities:• Managed 20 concurrent projects ranging from varied sectors- automotive, electronics, fashion, construction and FMCG • Implement client supply chain workflows with an eye for optimization and scalability• Manage all project risks, open items, schedules, scope, and priorities. Escalate high risks to the Implementation Team Lead• Trained & onboarded new clients ensuring long-term success and retention• Consulted on third party integrations such as:• Ecommerce – Shopify, WooCommerce• Marketplaces – Amazon, Walmart• Shipping Integrations – Ship station, GoSweetSpot• Accounting – QuickBooks, Xero• EDI & 3PL connections Show less

• 

  Qontro

  Oct 2022 - Jul 2023

  Erp implementation - project & service manager

  End to end Project Management of New Implementationso Building new customer relationships and trusto Business process mapping following hand over from saleso Communication to clients of their deliverables and managing their outputso Qontro system configuration to meet client needso Data migration and testingo Printer and Forms set upo Pre GoLive software testingo Client's trainingo Internal collaboration on any development/reports requiredo GoLive and Post GoLive Supporto Post Implementation ReviewsClients Supporto Being a key part of the Customer Support team in providing responses to support ticketso Phone follow ups with client for more difficult problem solvingo Software testing of new/proposed featuresTrainingo In addition to training required for new implementations, from time to time provide training forexisting Qontro clients, via face to face, one on one remote or via webinars or training dayso Continue to develop and update new training material as identified.Process Review and Developmento work with other team members in the development of new features/functionality identified internallyor by clients.Business Developmento Assist with business development via software demonstrations, follow up calls, and miscellaneoussupport for the sales teamOthero Undertake training (self-directed and by other team members) to develop a deep and broadexpertise in Qontroo Work with staff, contractors (programmers/analysts) and clients in a courteous manner at alltimes.o Document processes and system developments in an agreed format Show less

• 

  Enapps ltd

  Jul 2023 - now

  Cloud erp consultant