Prem Kumar Indrakant Jha

Experience

• 

  Kotak Mahindra Bank

  May 2019 - Dec 2021

  Associate

  Investigated and resolved credit card fraud disputes by conducting thorough investigations and implementing tailored actions. Managed escalation cases from regulatory entities and collaborated with field teams for further investigation. Conducted profile checks and audits of application documents. Identified and reported fraud trends and managed service request record data. Demonstrated expertise in online credit card transaction monitoring and utilized various tools for real-time review and verification of credit card transactions. Show less

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  IndusInd Bank

  Dec 2021 - May 2023

  Associate Manager

  Managed and resolved fraud investigations related to retail liability products and diverse online digital transactions. Conducted investigations across various transaction types and utilized advanced Fraud Risk Management applications for fraud risk mitigation. Effectively communicated with customers to resolve fraud disputes and complaints. Established collaborative partnerships with regulatory entities and managed escalation cases. Conducted thorough investigations into fund layering and managed AePS transaction dispute investigations. Show less

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  Hitachi Payment Services Pvt. Ltd.

  May 2023 - Jan 2025

  Assistant Manager

  Leading efforts in developing comprehensive policies and procedures for merchant onboarding, assessing potential risks, and ensuring compliance with regulatory requirements, resulting in a streamlined and secure onboarding process. Implemented advanced transaction monitoring systems for real-time analysis of transaction data, enabling prompt identification and mitigation of potential risks and fraudulent activities. Developed and implemented a robust fraud detection and risk management framework, resulting in a significant reduction in fraudulent activities and enhanced security. Categorized merchants into risk segments and implemented customized risk management strategies. Oversaw the maintenance of accurate merchant profiles and ensured strict adherence to RBI's KYC and AML guidelines. Show less