Hema Chinnadurai

Experience

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  Tata Consultancy Services

  Jun 2012 - Aug 2017

  IT Analyst

  Tools: Oracle Identity Manager, ITSM Tools – Remedy, BMC Service Request Management, Incident Management, Bitlocker and Safeboot, Active Directory,Putty,RSA Secure ID • Administrating of Oracle Identity Manager, Oracle Access Manager, Oracle Enterprise Manager. • Having hands on Experience in User Provisioning & De-Provisioning of User Accounts like Create, Delete, Enable, and Password modify & Disable User Operations (hew hires, re-hires, transfers, termination) • Good understanding and working knowledge of Oracle Identity Manager 11gR2 console. • Created roles, groups, entitlements and accounts in OIM/OAM & Mypass tool for the applications • Active directory delegation using Quest tool • Providing License to Cloud Accounts and handling the Cloud related issues. • Worked in hardware encryption tool like Safe-boot and Bit-locker by doing recovery operations. • Provided Soft token access to the user’s mobile and laptop using RSA SecurID. • Maintaining all user problem and queries by logging BMC Remedy ticket tool & acknowledge user the ticket number for further reference via chat and calls. • Account creation of SOX applications (BDRS, Deal Entry, Deal Ledger, KPI, Lawson , Lease, PARS ,Rate & Status ,SEM ) and TACACS+ • Created roles, groups, and user accounts in Xceedium JumpServer. Show less

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  IT Career Challenge Technologies Pvt Ltd

  Jan 2019 - Jan 2020

  System Administrator

  • AZ – 900 Microsoft Azure Fundamental and AZ – 104 Microsoft Azure Administrator Associate Certified.• Experience in migration of applications using Identity Manager Plus (cloud-based, single sign-on (SSO) solution for enterprises).• Enterprise SSO, Access management, User life cycle management, SCIM-based automated user provisioning and Reporting & analytics.• Knowledge on SAML, OAuth and OpenID connect.

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  United Industrial Services Co. LLC

  Feb 2020 - Aug 2020

  System Administrator

  • Serve as the first contact with customers who need technical assistance via the phone or email• Perform troubleshooting using different diagnostic techniques • Troubleshoot, diagnose, and resolve technical hardware and/or software issues• Provide quick resolution and excellent customer service• Redirect unresolved issues to the next level of support personnel• Provide needed information on IT products or services• Keep record of problems and their resolution • Follow-up with customers • Provide feedback on processes and make recommendations on areas to improve• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting• Suggest improvements on procedures Show less

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  Scoop Technologies

  May 2021 - May 2022

  Azure Engineer (AD Migration L3)

  • Identity migration (Migration into Azure IDP)• Migration of the 340+ applications that currently utilize Open AM for SSO to Azure AD platform.• Enabling SAML, OpenID Single Sign On (SSO) and Multi Factor Authentication (MFA) for applications using Azure Portal.• Handling Incident, Change, Service Request in ServiceNow tool.• Enabling System for Cross-domain Identity Management (SCIM) for applications.

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  Pearson

  May 2022 - now

  Active Directory Engineer

  • MS graph PowerShell for updating the SAML certificate notification email id for all enterprise applications in Azure.• Automation - Trigger email notification to DL when client secret token expires using Logic app in azure.• Project Conditional Access Policy Automation via Pipelines  Deploy and Automation of CA policies using Azure DevOps, Azure Active Directory and Azure Platform and Visual studio Code. Worked with MS team and created a technical guidance for Infrastructure as Code (IaC) for Pearson Education, describing and defining how Conditional Access as Code would work and all required elements.  Used JSON templates to define all aspects of a Conditional Access Policies to be applied to the environment.  Any changes applied to template are committed to Azure DevOps repository branch, reviewed via pull request by specified set of users and deployed via pipelines.• Project Saturn - Cleaning and updating passwords for around 1000 Service accounts using Privilege User Management (PUM) and AD.• Project Faethm - New project bought by Pearson and migrated their applications (Auth0,Datadog,GitHub,Atlassian,Buildkite,Tableau) to Azure SSO.• Email restoration project- Cleaning of 30k+ emails that was created 2 years before using scripts.• Update Proxy address for Service Account in AD.• Sync service account, users and groups to Azure.• Remove server objects and LWLOGON in On prem AD.• Create user, service account, groups and adding mail contact in On prem AD. Show less