Rose Schmidt

Experience

• 

  Pacific Science Center

  Oct 2003 - Mar 2012

  -Managed team of 8-10 professionals.-Partnered successfully with Marketing, Guest Services, Public Programs as well as outside vendors.-Defined strategy and business plan for Membership program. -Executed integrated campaigns across multiple media channels.-Increased overall member acquisition, retention and renewal rates.-Created, processed and printed accurate reports on a weekly, monthly and as needed basis. -Hired and trained 4 new staff. -Initiated program and developed department handbook that standardized employee training. -Managed scheduling for entire department. -Successfully managed 2-3 telemarketing campaigns each year. -Trained, coached and mentored new and existing staff. -Maintained daily operations of front line ticketing stations. -Created and processed individual and group orders through ticketing database.

  • Membership Manager

    Feb 2008 - Mar 2012

  • Membership Supervisor

    Jul 2005 - Feb 2008

  • Lead Visitor Services Representative

    Oct 2003 - Jul 2005
• 

  Seattle Tennis Club

  Aug 2012 - now

  Membership Manager

  -Responsible for all aspects of the administration and management of membership; including processing applications, managing and maintaining current member records and statuses and reporting on member data. -Manage member accounts and ensure that accounts remain current and take action as needed. -Track and manage member communication regarding membership. -Report, compile and present member information and data to Committees and staff. -Make changes and adjustments to member accounts for member related billing and fees. -Manage membership card database and the distribution of all member ID cards. -Coordinate and oversee aspects of the Annual Open House event. -Coordinate and handle member tours of the facility. -Prepare and manage annual budget. -Serve as staff liaison to and manage the Membership and Scholarship Committees. -Act as back-up and on-call coverage for Director of IT. Show less