Ankur Jain

Experience

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  Tata Consultancy Services

  May 2005 - Sept 2008

  System Engineer
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  Nokia

  Oct 2008 - now

  Telecom Professional having more than 20 years of extensive Technical, Technical management and Sales support services experience for Radio and OSS portfolio. Expertise with Nokia Global Sales Support (GSS) MN deploy Service for NM & SON (OSS) and RAN products as Solution validation Scoping and Costing portfolio. Build the service strategy, service concepts, service business models and involved processes for the OSS products as technical solution Specialist. Experienced in training and mentoring junior employees. Skilled team player with strong background in demanding environments. Expertise in end-to-end solutioning of OSS (NM/SON) and RAN portfolio. Previously associated with Nokia Care Global Delivery Centre (GDC) effectively performing various roles such as Work Group Manager, Technical RAN SWS Expert/ Technical Radio Care Product Support Engineer (RAN product) providing excellent technical & troubleshooting support Customer-centric professional; focused on providing excellent Sales support & quality service delivery to leading global clients for enhanced customer-satisfaction, repeat & referral business Worked with many customers onsite locations like USA, Russia, Denmark, Vietnam, Qatar, Denmark, Russia, Bangladesh, Philippines, Kuwait, Japan and many more facilitated deliveries of projects within time, cost, SLA & quality norms Show less Expertise in Nokia Radio products Hardware and basic software troubleshooting (NodeB, eNb, mcRNC, Airscale RNC).Expertise in Nokia Radio products Commissioning and Integration. (eNb, Node B, mcRNC, Airscale RNC)Experience in developing the report automation process for NPO using python.Work with pilot customer of Nokia AirScale RNC (asRNC) under the cloud environment.Understanding of Nokia Cloud Infrastructure for Radio (NCIR) platform.Expertise in Nokia based LTE eNodeB, mcRNC, cRNC, and Node B products.Understanding of eNode B and cloud BTS.Understanding of SRAN product and technology.Understanding and working Experience in past for Nokia 2G products Flexi BSC and mcBSC.Worked as a Customer Service Engineer for remote troubleshooting of trouble tickets for global customers.Involved in level 1 emergency trouble tickets for Nokia Radio care. Handling remote and onsite delivery (if required) support like Network Integration, remote upgrades. Show less

  • Central Bidding Manager- Pre-Sales Technical Costing and Scoping Support

    Oct 2021 - now

  • Technical Radio Access Expert for 3G and LTE - Global Delivery Centre (GDC),

    Jun 2017 - Oct 2021

  • Work Group Manager

    Jul 2014 - Oct 2021

  • GCS Engineer

    Oct 2008 - Jul 2014