Protasia Dewi

Experience

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  SD Marsudirini Yogyakarta

  Sept 2008 - Jan 2009

  English Extra-curricular Teacher
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  Columbia Edu Center (CEC) Klaten

  Jun 2009 - Oct 2009

  English Teacher

  Teaching English in many levels of students, from pre- school students to working men

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  Jambuluwuk Hotels and Resorts

  Oct 2011 - Jan 2013

  Front Desk Agent

  * Handling Guests' check in and check out process* Make sure all the bills settled * Delivering guests' request to departments concerned* Make sure all the operational run smoothly* Handling report * Handling cashier

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  Grand Zuri Hotels

  Jun 2013 - Sept 2019

  * Reporting to General Manager* Help managing OTA* Make sure all of the Hotels' operational run smoothly* Handling guest comments * Assist General Manager on daily basis* Involving in any departement head meeting and division meeting* Entertaining any potential client as determined by General Manager* Taking minutes meeting of every meeting held by General Manager* Becoming a good model in every action* Handling media partners* Handling Hotel's press release and advertisements* Handling company branding* Handling social media Show less

  • Front Office Manager

    Mar 2018 - Sept 2019

  • Assistant Front Office Manager acting as FOM

    Aug 2017 - Feb 2018

  • Assistant Front Office Manager acting as FOM

    Mar 2017 - Aug 2017

  • Executive Secretary and Public Relation

    Feb 2015 - Feb 2017

  • Executive Secretary

    Jan 2015 - Feb 2017

  • Front Office Supervisor

    Jun 2014 - Feb 2015

  • Front Desk Agent

    Jun 2013 - Jun 2014
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  Pesonna Tugu Hotel

  Oct 2019 - Nov 2020

  Front Office Manager

  Maximizing Revenue and Guest Satisfaction

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  Grand Zuri Hotels

  Dec 2020 - Aug 2024

  Praise the Lord God!As a Front Office Manager, I have to make sure everything in Front Office Area (Front Desk, Reservation, Ecommerce, Concierge) runs smoothly. I also make a monthly action plan and conduct trainings for all of FO Staffs. Besides, I have to make sure all of Front Office Staffs follow standards, policies and procedures of Zuri Hotel Management. It is also my main responsibility to maximized Room Revenue as well as ARR and Occupancy, besides maximized the Online Distribution by taking care the Ecommerce (Yielding and Maintain Rates as well as Allotments) and make Promotion and Campaign.Moreover, as a Front Office Manager, my main daily basis is to make sure all the guests meet their expectation and well treated by taking care of their requests and needs during their stay in Grand Zuri Jababeka Hotel.I also have to maximized the GRI Score by doing Five Stars Campaign and Hunting by all of our Staffs.My other main job is also handling guests' complaint and give win win solution for both guests and the Hotel.Furthermore, I also have to do rooms and facilities inspection in order to make sure all the rooms are in a good condition and proper, ready for guests, besides handling VIP Guests and replying online guests' review on behalf of General Manager. Show less

  • Front Office Manager

    Aug 2021 - Aug 2024

  • Front Office Manager

    Dec 2020 - Jul 2021
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  Golden Tulip Essential Tangerang

  Aug 2024 - now

  Front Office Manager

  As a Front Office Manager, I have to make sure everything in Front Office Area runs smoothly. I also make a monthly action plan and conduct trainings for all of FO Staffs. Besides, I have to make sure all of Front Office Staffs follow standards, policies and procedures of The Golden Tulip Hotels.It is also my main responsibility to maximized Room Revenue as well as ARR and Occupancy by up selling the ongoing promotion for Rooms and other Hotel's event and products.Moreover, as a Front Office Manager, my main daily basis is to make sure all the guests meet their expectation and well treated by taking care of their requests and needs during their stay in Golden Tulip Essential Tangerang.I also have to maximized the GRI Score by doing Five Stars Campaign and Hunting by all of our Staffs.My other main job is also handling guests' complaint and give win win solution for both guests and the Hotel.Furthermore, I also have to do rooms and facilities inspection in order to make sure all the rooms are in a good condition and proper, ready for guests, besides handling VIP Guests for the daily basis. Show less