Mucha Julius

Experience

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  Wired Networks Limited

  Oct 2015 - Dec 2016

  Information Technology Technician

  Set up computers, installed hardware, and configured settings for customers.Installed new office wiring, telephones, devices, and CCTV for employee use.Installed conduit, connection boxes, and devices to complete networks and tested pieces for functionalitySuccessfully diagnosed and resolved a high volume of customer issues, resulting in a 90% customer satisfaction rating.Trained and orientated new staff members, resulting in a 75% reduction in training time required.

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  Freelance

  Jan 2017 - Sept 2018

  Information Technology Consultant

  Oriented staff to new equipment and systems, providing live demonstrations and answering questions.Scheduled and executed system-wide software installations and upgrades as well as diagnosing program malfunctions.Evaluated functionality and performance of software and hardware recommending improvements and solutions.Checked PCs and laptops to troubleshoot, trace and resolve customer issues.

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  Spatial Collective

  Nov 2018 - Sept 2022

  • Collaborated with internal teams and consultants to gather requirements, resulting in the successful development of project scope for a significant project.• Provided training and mentorship to a team of 10 project staff members, overseeing their supervision and contributing to an impressive 80% increase in productivity, with a high client satisfaction rating of 90%.• Coordinated with department heads to efficiently schedule and deliver day-to-day technical support to 300 end-users, who were actively collecting data under supervision during the project.• Maintained meticulous records of procedures, actions taken, and results throughout the project.• Conducted instructional sessions for personnel to enhance their proficiency in software and electronics use and troubleshooting.• Consistently met or exceeded project deadlines, contributing to a high client satisfaction rating of 90%.• Successfully implemented a new project management system, resulting in a significant 20% reduction in overall project costs. Show less

  • Technical Assistant

    Sept 2021 - Sept 2022

  • Geographic Information System Specialist

    Nov 2018 - Aug 2021
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  Arca Tech Services

  Jan 2019 - Nov 2023

  IT Support Specialist

  • Established and implemented security policies by setting up firewalls and configuring anti-spam and antivirus solutions, contributing to a significant 25% increase in security.• Coordinated smooth upgrades to modernize security systems, resulting in an enhancement of both security and performance.• Incorporated new technologies into existing systems, leading to an improvement in information management and security.• Organized routine maintenance, ensuring that computer systems consistently performed effectively and were secured against unauthorized access.• Successfully upgraded company software and hardware, resulting in a remarkable 15% increase in employee productivity.• Skillfully integrated new technologies into existing systems, resulting in a substantial 10% reduction in overall maintenance costs. Show less

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  Kosmos Solutions International

  Jan 2021 - Aug 2023

  Frontend Developer

  • Collaborated on web applications aligning with Kosmos Solutions International's mission.• Contributed to the success of the volunteer internship program, focusing on participant placements.• Witnessed and contributed to the lasting positive impact on volunteers and engaged students.• Actively contributed to the maintenance and updates of the organization's website, ensuring it remained current and reflective of program offerings.• Engaged in regular bug fixes, resolving issues promptly to maintain a seamless user experience. Show less

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  JUUBIX

  Sept 2023 - Jun 2024

  Back End Developer | DevOps