Yogesh Thakur

Experience

• 

  GeometricPLM

  Dec 2009 - Oct 2011

  Assistant Manager - Quality and Delivery

  Hands on Quality Management System (QMS) implementation experience. Managed Service Delivery.

• 

  Capgemini Technology Services India Ltd

  Oct 2011 - now

  Worked as a Process Consultant, Process Coach and as a first point of contact for multiple Processes such as:• Service Assets and Configuration Management (SACM)• Change Management• Incident Management• Performed Configuration Management Database (CMBD) Migration activity.• Worked as Incident & Service Asset and Configuration Manager • Worked as Quality Manager. Involved in ISO 9001, 20000 process consultation. Hands on Process implementation, Metrics Implementation & Reviews, Process and Product Audits

  • Operations Lead and Service Level Management (SLA) Manager

    Jun 2021 - now

  • Service Asset & Configuration Manager (SACM)

    May 2018 - Jun 2021

  • Quality Assurance Manager

    Sept 2016 - Dec 2018

  • Senior Process Analyst

    Oct 2011 - Oct 2016