Hamid Shabbir

Experience

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  Alcatel-Lucent Enterprise

  Mar 2008 - Apr 2012

  Technical Support Specialist

   Working on Alcatel-Lucent A1353-RA platform for configuration and troubleshooting of the whole Alcatel-Lucent BSS network according to the system requirements. To provide 24/7 level-II support to customer (Mobilink ) to maintain smooth and fault free functioning of commissioned network elements(BTS,BSC,MFS,TC,OMCR). Responsible for SUN System Administration, Network Management, Database Administration and Debugging operating system problems. Responsible for the maintenance of Sun Blade servers (V490 and v880) and storage. To resolve QoS issues which involves Call Drops, Preparation failure, RTC drops, Congestion, HO failures, Zero Calls, Low CSSR /HSR, High CDR and other quality of service issues. Show less

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  Nokia

  Apr 2012 - now

  Radio Access Network Engineer

   To maintain and troubleshoot Mobily LTE/5G network for any issues related to Nokia RAN Ensuring resolution of all reported issues within customer defined SLA’s First technical escalation point for any technical issue in customer network. Analysis and resolution of problematic issues in system with/without the R&D support To escalate the Case to Product Line/RnD support if required and co-ordinate with them till problem resolution New feature testing and rollout, based on Customer requirement To facilitate and response all Technical Queries raised by Customer, Optimization, NOC, Performance teams Show less