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Temitope O.

Temitope O.

Network Support Analyst

Followers of Temitope O.181 followers
location of Temitope O.Irvington, New Jersey, United States

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  • Timeline

  • About me

    Cybersecurity Professional | Technical Support

  • Education

    • Lagos State University of Technology

      2003 - 2007
      Higher National Diploma BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

    • New Jersey Institute of Technology

      2023 - 2023
      Postgraduate Degree Cyber/Computer Forensics and Counterterrorism

      Successfully completed an intensive 10-month cybersecurity boot camp program, encompassing hands-on labs in the following areas:1. Network Examination with Wireshark, 2. Configuration of DHCPv4 on a Cisco Router, 3. Windows Firewall Configuration. 4. PowerShell for Active Directory. 5. Creation and Management of AD Object, 6. Configuration of NTP and Syslog.Projects includes:- Applied theoretical knowledge and practical skills to execute projects focused on computer networking… Show more Successfully completed an intensive 10-month cybersecurity boot camp program, encompassing hands-on labs in the following areas:1. Network Examination with Wireshark, 2. Configuration of DHCPv4 on a Cisco Router, 3. Windows Firewall Configuration. 4. PowerShell for Active Directory. 5. Creation and Management of AD Object, 6. Configuration of NTP and Syslog.Projects includes:- Applied theoretical knowledge and practical skills to execute projects focused on computer networking and network securing.- Demonstrated proficiency in implementing networking features and protocols to enhance organizational network security and mitigate vulnerabilities. Show less

    • Ladoke Akintola University of Technology

      2009 - 2010
      Postgraduate Degree Human Resources Management/Personnel Administration, General

  • Experience

    • Swissport

      Oct 2019 - Mar 2022
      Network Support Analyst

      • Provide primary backup for networks should they fail.• Manages and maintains both on-prem and off-prem site assets like computers, switches, and servers.• Install network applications for network monitoring, bandwidth utilization, general data collection, reporting, and automated response to abnormal or undesirable network conditions.• Maintains network integrity through installations, upgrading of network routers, switches, wireless, VPN, firewalls, and other devices software patches updates for security protection. Show less

    • Walmart

      Apr 2022 - now
      Technical System Specialist

      • Provide first-level technical support to end-users, addressing hardware and software issues via phone, email, and remote assistance tools.• Accurately log and prioritize service requests in the ticketing system (service now) and ensure timely resolution within established SLA.• Assist users with setting up and configuring email accounts, VPN access, and other IT services.• Resolves technical tickets request by front end and troubleshoots issues to maintain production continuity.

  • Licenses & Certifications

    • Google The Bits and Bytes of Computer Networking

      Coursera
      Mar 2023
      View certificate certificate

    • Cybersecurity Professional

      New Jersey Institute of Technology
      Dec 2023

    • Google Technical Support Fundamentals

      Coursera
      Feb 2023
      View certificate certificate

    • Certified SAFe 6 Scrum Master

      Scaled Agile, Inc.
      Apr 2023

    • Google System Administration and IT Infrastructure Services

      Coursera
      Sept 2023
      View certificate certificate

    • Intro to Splunk

      Splunk
      Nov 2023