Ramsés Silva

Experience

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  Fundação Clóvis Salgado

  Aug 2005 - Dec 2006

  Information Technology Technician

  Responsible for supporting the IT equipment of the Palácio das Artes theater.Some Activities:- Solve hardware and Windows issues- Teach and train employees on the basics of computing- Monitor internal network and control external internet access

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  GE Power

  Dec 2006 - May 2012

  Optimizing and modernizing the it infrastructure of th power breaker factorySome activities:- Infrastructure control (network, computers, servers, etc.)- Optimization of backup protocols- Management of third party contracts- Reduction cost of telephony infrastructure Ensuring the ERP system operation of the companySome Activities:- Implement new functions according to the needs of the company- Ensuring the information integrity- Keep the system always updated to the latest version- Detect and fix system and usability flaws- Answer requests or questions from the system users

  • Infrastructure Analyst

    Dec 2009 - May 2012

  • ERP Analyst

    Dec 2006 - Dec 2009
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  MMX

  May 2012 - Jun 2013

  Infrastructure Leader

  Management and attention of critical incidents of the IT infrastructure, which was responsible for the communication of the main workstations and mining equipment.Some activities:- Lead the infrastructure team consisting of 5 persons- Guarantee the availability of the infrastructure- Minimize the number of critical stops (24/7)- Expand or move part of the infrastructure according to the new needs of mining- Manage budgets, risks and delivery times- Facilitate a negotiation between the stakeholders- Suppliers and third party negotiation Show less

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  Tigabytes

  Oct 2014 - now

  As a pre-sales engineer, I have the challenge of understanding the customer needs, to provide the best solution using Google tools.Some activities:- Customer consulting- Define architectures and solutions- Estimate efforts and costs- Be prepared about the new features of Google Projects implementation in Chile and Brazil, based on Google technologySome activities:- Digital transformation consultancy- Planning, monitoring and delivery of contracted services- Cost and risk management- Workload balancing and team prioritization- Troubleshooting facilitator

  • Presales Engineer

    Sept 2022 - now

  • Google Deployment Leader

    Oct 2014 - Sept 2022